Yes it does. You put your own articles in to it.
You can have your own categories etc, and even have file attachments.
Neil
From: Jober Mijares
To: otrs@otrs.org
Sent: Friday, 7 May, 2010 15:18:29
Subject: [otrs] Knowledge base
Hi to everybody..
I have a qu
Jeff
If you are using Gmail, you need to use SMTPS and not SMTP, and port 465 not 25
This is what I used when evaluating OTRS
HTH
Neil
From: Jeffrey Willis
To: User questions and discussions about OTRS.
Sent: Saturday, 10 April, 2010 12:16:56
Subject: Re: [
Good idea
Which file do I need to edit to accomplish this?
Neil
From: Leonardo Certuche
To: Neil Grantham ; User questions and discussions about
OTRS.
Sent: Tuesday, 6 April, 2010 23:11:42
Subject: Re: [otrs] Default Customer and User views
Hi,
The
Hi all
To me, the Customer and User views seem to be 'alien', as 'Silver Springs' also
found out earler. I would prefer to be able to see all the customers and all
the users by default rather than searching for *
Is it possible to change this default behaviour to the reverse and show them
all?
You have put a * in the search box then clicked search?
Neil Grantham
n...@abscomputerservices.co.uk
Sent from my iPhone
On 6 Apr 2010, at 04:15, Silver springs wrote:
Hi All,
I would like to know if we can have multiple companies in one OTRS installation
. I have tried creating multiple
Can you explain how as the 2 files seem to have different formats for the
translations!
Thanks
From: Guillaume Rehm
To: Neil Grantham ; User questions and discussions about
OTRS.
Sent: Monday, 22 March, 2010 10:35:46
Subject: Re: [otrs] FAQ Layout
Try to
;;
$Lang->{'QuickSearch'} = 'Quick Search';
$Lang->{'DetailSearch'} = 'Detail Search';
I made some edits to that to capitalise some words. I restarted httpd but it
has made no difference.
I use 2.4.7 of OTRS
From: Alexander Halle
To: User questions and discussions about OTRS.
Sent: Sunday, 21 March, 2010 12:30:39
Subject: Re: [otrs] FAQ Layout
Neil Grantham wrote :
> Nobody else looked at this 'problem' with the FAQ layout?
Hi Neil,
do you mean the miss
Nobody else looked at this 'problem' with the FAQ layout?
____
From: Neil Grantham
To: OTRS Mailing list
Sent: Saturday, 13 March, 2010 12:15:56
Subject: [otrs] FAQ Layout
Hi list
On the FAQ layout, the right hand column headers have no spacing in
Is it true for everyone that if I go to Admin>>Customer Users>>* (Search)
The results screen has the Dashboard items missing (Users & Groups &
Roles/Queue & Responses/System/Misc)
If I do Admin>>Users, Admin>>Groups, Admin>> Customer Company etc etc the
Dashboard items show up!
Is this correct?
Hi
We have a scenario, where we will use OTRS in a small company.
We invoice every fortnight, and would like to use the mechanism of changing a
queue from one the customer sees, to our 'Invoicing' queue as closure.
Is this possible?
There could be a scenario whereby a ticket moves queue 2 weeks
...and it disappeared from Customers 'MyTickets' and 'Company Tickets'
____
From: Neil Grantham
To: OTRS Mailing list
Sent: Sunday, 14 March, 2010 11:13:22
Subject: [otrs] Customer queues
Hi
I want to give the customer just one queue to add t
Hi
I want to give the customer just one queue to add tickets to - 'Support'. So
this queue is the only one with 'Users' role attached to it
I then have sub-queues that the Agents will assign this to such as Hardware and
Software.
However, if I do this, when the User (customer) tries to look at
Hi list
On the FAQ layout, the right hand column headers have no spacing in them. How
can I change this? I can't see anything in sysconfig::faq
IE they have these headings:
QuickSearch
LatestCreatedItems
LatestChangedItems
Top10Items
Thanks
Neil--
Ah ok!
Thanks, I'll set a simple password for them to change
Neil
On 13 Mar 2010, at 02:52, Nils Leideck - ITSM wrote:
Hi,
On 13.03.2010, at 00:22, Neil Grantham wrote:
As we move towards OTRS going 'live' I have been adding customer companies and
users associated to them
Hi
As we move towards OTRS going 'live' I have been adding customer companies and
users associated to them.
I didn't add passwords to any of these users yet. When I try to test the
logging in with the blank password I get an invalid password error.
Is there a default password for this scenario
they log out, they get the text above and
not our own!
From: Neil Grantham
To: OTRS Mailing list
Sent: Sunday, 28 February, 2010 10:37:06
Subject: [otrs] Customisation questions
2 questions on the Customer login section that I would like to change.
Firstly
2 questions on the Customer login section that I would like to change.
Firstly, I have found the place, and successfully changed the .dtl file for the
login greet page for customers so that it now shows our company logo, and the
text we want.
So
1) When logged in, the customers page says 'LOGO
Following the OTRS manual to do a manual install
Chapter 3.2 Installation from Source
Quote:
"Because the modules of OTRS should not be executed with root rights, you
should add a new user for OTRS as the next step. The home directory of this new
user should be /opt/otrs. If your web server is no
Duh!
groupadd nogroup !
From: Neil Grantham To: otrs@otrs.orgSent: Friday, 19 February, 2010 16:50:07Subject: Re: [otrs] OTRS install on CenTOS Linux box
Well,
I did a shell command
egrep -i "^nogroup" /etc/group
and nothing returns
Using
egrep -i "^*" /etc/group
y
Well,
I did a shell command
egrep -i "^nogroup" /etc/group
and nothing returns
Using
egrep -i "^*" /etc/group
yields all the groups and thus nogroup isn't there.
How do I create this with correct permissions?
Neil
From: Neil Grantham To: otrs@otrs.org; Markus Moj
...or rather
usermod: invalid numeric argument 'nogroup'
From: Neil Grantham To: Markus Moj ; User questions and discussions about OTRS. Sent: Friday, 19 February, 2010 15:08:25Subject: Re: [otrs] OTRS install on CenTOS Linux box
It was suggested I use the source archive!
'invalid numeric argument'
Neil
From: Markus Moj To: Neil Grantham ; User questions and discussions about OTRS. Sent: Friday, 19 February, 2010 14:40:37Subject: Re: [otrs] OTRS install on CenTOS Linux box
Hi,First of all, welcome to the linux world :)Second, why do you not use the *.r
Hmm, yes, answered my own question!
Logged off and then in as root and it unpacked!
Neil
From: Neil Grantham
To: OTRS Mailing list
Sent: Friday, 19 February, 2010 14:33:43
Subject: [otrs] OTRS install on CenTOS Linux box
Newbie to Linux question!
I&#x
Newbie to Linux question!
I've downloaded and installed CentOS 5.4 on a 'PC'
I have downloaded OTRS-2.4.7.tar.gz to /tmp
I am logged in as root (well default admin user that I set up)
I open Applications>Accessories>Terminal
It has the prompt ad...@localhost
I cd to /opt then run the command 'ta
Thanks Ralf
New to Linux! I will give this a go tomorrow
Neil
- Original Message
From: Ralf Hildebrandt
To: otrs@otrs.org
Sent: Wednesday, 17 February, 2010 22:10:29
Subject: Re: [otrs] Which OTRS download?!
* Neil Grantham :
> If I install Ubuntu Linux, which OTRS download d
If I install Ubuntu Linux, which OTRS download do I need to get?!
Thanks
Neil
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listin
Hi all
Is there any advantage to installing OTRS on to a Linux Server edition, or a
Linux Desktop edition?
Thanks
Neil
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubs
Hi
I am sure you knowledgable users of OTRS will have a quick answer to this.
We would like to have various Queues, such as Software Support, Hardware
Support, Finance etc.
We would then like to have a couple of ways where the Ticket appears closed
(and is notified) to the customer
Default w
Hi all
OK I have been testing OTRS for the first time over this weekend, and learnt
some lessons.
My tests were purely local, using a new gmail account as the ticket handling
email, so as such the Customer page wasn't accessible as such.
However, if we are to implement this, here is our scenari
Ah,
By searching the archive I found out about TicketCounter.log which contained
this number: 3;2010-02-14;
If I want it to resume at 10005, what is the format I need. IE do I need the 3;
or is it just 10005;
Thanks
Neil
- Original Message
From: Neil Grantham
To: OTRS Mailing
Hi
When I originally setup OTRS, I accepted the default to start tickets at 1
with autoincrement and if I check in Framework::Core::Stats the tick is greyed
out and there is 1 in the Default box.
However, after a mistake in using my personal email where OTRS pulled in 150
emails and ma
OK, I've followed all David's tips/suggestions here, but there are no emails
going to either the agent or the customer still.
What else should I check, and how?
Thanks
Neil
> Hi Neil,
>
> After an OTRS install you essentially have a clean slate, you must
> customise it to meet your requirement
Hi all
This is my first posting.
I have successfully installed OTRS to evaluate/develop prior to using it
(hopefully) as our ticket system.
I have installed on XP Pro, and all seems to be working OK, apart from email.
I am presuming that OTRS set-up installs it's own mailing system?
However, I'
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