Hello!
I'm admin of OTRS. I need to periodically check for list of locked tickets,
analyse, who locked it, when. And sometimes I need to unlock some locked ticket.
Auto-unlock is not what I need, I need to have possibility to do it manually.
Is it possible?
--
Sincerely yours,
Oleg Polovinkin
Hmmm... Can't understand, why not look at user base, if email of sender is agent
email?..
Nils Breunese (Lemonbit) wrote:
I don't believe that is currently possible. Also you wouldn't be able to
set pending reminders, close tickets, etc.
--
Sincerely yours,
Oleg Polovinkin
Nils Breunese (Lemonbit) wrote:
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our setup we have e-mail addresses that belong to both agents and
'customers'. Of course it is not impossible to have a system work like
