Nils Breunese (Lemonbit) wrote: > Oleg Polovinkin wrote: > >> Hmmm... Can't understand, why not look at user base, if email of >> sender is agent >> email?.. > > In our setup we have e-mail addresses that belong to both agents and > 'customers'. Of course it is not impossible to have a system work like > you are requesting, but currently OTRS does not support this workflow > AFAIK. >
Aren't that addresses of agents and customers in different tables? -- Sincerely yours, Oleg Polovinkin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
