Hi all,
I would like to get an approximation of the complexity for having more
grnular access control for the customer users, especially on the customer.pl
we page.
Problem is:
We have customers using customer.pl to create new tickets and view the
status of existing tickets. For very big custome
7;t support file
attachement (at the moment).
Thx again for your incredible support... BR, - Patrick -
> -Original Message-
> From: Patrick Zwahlen [mailto:[EMAIL PROTECTED]
> Sent: lundi, 14. juillet 2003 13:36
> To: '[EMAIL PROTECTED]'
> Subject: RE: [otrs]
> > I would first try to understand this [EMAIL PROTECTED] Siebel numbering
> logic. And
> > I would also prefer to turn this into a general
> improvement, instead
> > of a very specific feature... if possible !
>
> This would be possible and more appreciated by the community! :)
Right ! I ju
> I would say it's possible. But you need to "patch/work on"
> the OTRS-PostMaster code.
>
> The way to get it working could be:
>
> If the sender of a new request is "Siebel" then the OTRS
> parse the "Siebel-Ticket- Number" from the incoming email and
> use this Ticket-Number also as OTRS
>
Hi OTRS Gurus ;-)
I am managing a small team (7 people) of security engineers. We are part of
a big company, who is now pushing everyone to use Siebel as a central CRM
*AND* ticketing system.
For us, Siebel is a real pain in the neck to work with, mainly because
ticketing is just an add-on, and i
;
>
> Hi Patrick,
>
> On Thu, Jun 05, 2003 at 04:33:02PM +0200, Patrick Zwahlen wrote:
> > I am seriously evaluating OTRS at the moment.
>
> :)
>
> > We are doing Managed Security Services, and for that
> purpose, we have
> > a linux appliance (based
Hi you all,
I am seriously evaluating OTRS at the moment.
We are doing Managed Security Services, and for that purpose, we have a
linux appliance (based on RH7.3) located in the customer premises. This box
has a WEB interface, where the customer can see his devices status, security
reports, intru
