How can I unsubscribe from this mailing list ?
Thanks in advance,
Peter
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Support or cons
If you ask me, you can edit your system to do that filtering for you in the
/Kernel/Modules/AgentTicketQueue.pm. You can edit that file to exclude the
tickets with pending state (or what ever state you want).
Peter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Be
Hi guys,
Did someone tried to make those 4 types of notifications (New ticket, Follow
up, ticket lock timeout and Moved ticket) per each queue.
Not just for all queues together or just those selected as "My Queues", but
really for each individual queue.
Or is there such feature for next versions
When I try to attach a file bigger then 1MB, I got this error
[Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][Line:91]: Got a
packet bigger than 'max_allowed_packet' bytes
I setup my "WebMaxFileUpload" to be 50 MB, but no change I still cannot
attach bigger files
Can someone h
regarding sorting but no one ever
answered this.
I think it is not possible at the moment.
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von
Petar Kazakov
Gesendet: Montag, 22. Januar 2007 16:40
An: 'User questions and discussions about OTRS.org'
Betreff: [otrs] mor
I got this strange error from every cron-job that I run.
I upgrade my OTRS from 2.1.1 to 2.1.5, using the source. I just extract the
new files over the old folder.
The error is this
DBI::db=HASH(0x8a7d130)->disconnect invalidates 1 active statement handle
(either destroy statement handles
Sorry for that late answer, but at least is something :-)
>From 2.0.4 DB
mysql> select * from groups;
++---+--+--+-+---+--
---+---+
| id | name | comments | valid_id | create_time | create_by |
change_time
I'm using a note or they are changing the owner of the thicket, to the other
agent and they put the info/message in the body (Text box).
Peter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of remi
Sent: Thursday, December 21, 2006 12:38 PM
To: otrs@otrs.or
rogue administrator locked everyone out
Thanks Petar for your much needed reply,
On 1/22/07, Petar Kazakov <[EMAIL PROTECTED]> wrote:
> You need to do the following
> Find out you admin group ID
> Find the ID for some user (like admin, [EMAIL PROTECTED] or what so ever is
> call yo
You need to do the following
Find out you admin group ID
Find the ID for some user (like admin, [EMAIL PROTECTED] or what so ever is
call you admin user)
Execute next command
update group_user set permission_value="1" where user_id="x" and
group_id="y";
this will give your user RW access to that g
Hi to all.
I'm keeping asking that question from a while, and nobody answer me yet.
Did somebody add sort/order options like the one in "Locked Tickets"
(index.pl?Action=AgentTicketMailbox) to the "QueueView".
I don't find this ridicules, I think it will be a lot helpful.
And another thin
It will be nice if it's configurable per auto response, because not
replaying to all (cc, bcc) at new ticket .
Peter
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Janet Post
Sent: Saturday, December 09, 2006 12:30 AM
To: User questions and discussions about OTRS.
The body is between those two :-)
I dont get how to add another one.
I want to put the queue navigation at the bottom, after the last ticket in
the current view.
Does someone add the sort options from locked tickets to the queue view?
Peter
_
From: [EMAIL PROTECTED] [mailto
:-), the system is web base, there is no demon to restart :-)))
This is crazy :-)
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, November 28, 2006 5:47 PM
To: otrs@otrs.org
Subject: AW: AW: [otrs] Module Kernel::Modules::
Try with default passwords and then change them :-)
Peter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Bruno Sarlo
Sent: Wednesday, November 29, 2006 8:54 AM
To: otrs@otrs.org
Subject: [otrs] Error after instalation
Hi,
I've been trying to get Otrs r
You can disable adding notes when you do changing ownership, or put a
default note from sysconfig
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jelle S.
Sent: Tuesday, November 14, 2006 5:44 PM
To: otrs@otrs.org
Subject: [otrs] How to set status to open?
Hi list
dtl's of ticket Zoom or any other mask you want to see the link to
render the Freetext field into a html tag.
I Know this is a very short description. How to modify dtls see the
developer manual of otrs, chapter "Templates".
Greetings
MW
Petar Kazakov wrote:
Is there someon
Is there someone that
know how to do that ?!
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Petar Kazakov
Sent: Thursday, November 02, 2006
3:36 PM
To: otrs@otrs.org
Subject: [otrs] createing links
Hi, I have hard time with creating links.
I want to
Hi, I have hard time with creating links.
I want to create a link to url or file, and till now …
no luck.
Can I create a link to some url or something else
then another ticket?
And if I can, can you tell me how ?
Peter
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