[otrs] OTRS Virtual Queue setup

Hi, We have been using OTRS 1,2.3 for some time now. The person who installed this version, managed to set up virtual queues so that all valid users could see all the tickets on a single screen. Main page view looks like following-

[otrs] Reports in OTRS 2.3.4

Hi All, I want to create some management reports like - age of ticket, tickets that are not assigned for more than a certain days, number of tickets opened/closed per day per queue etc. I was wondering if there is a facility to prepare such reports in OTRS (2.3.4) or some one has done these

Re: [otrs] Migrating to 2.3.4

. That's the way that I know how. It sounds time consuming but its effective -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rabindra Pandey Sent: Thursday, May 21, 2009 10:22 AM To: User questions and discussions about OTRS. Subject: [otrs

Re: [otrs] Migrating to 2.3.4

. Of course you also need to adapt your config files if there is any customization. That is not based on any upgrade path, but worked for me in the past. regards Christoph Ohliger Rabindra Pandey schrieb: Hi James, Thanks for this. Sounds very simple approach to me. However I did not understand what

[otrs] Migrating to 2.3.4

Hi, We have just recently installed OTRS 2.3.4 on SUN Solaris 10 and this instance is running fine. Now we want to migrate our old queues from OTRS 1.2.3 (on Solaris 10) to new installation. Can someone help me getting started as I am finding kind of stranded at the moment. Your help is

[otrs] Waiting status reporting

Hi, I was wondering if some one has done this- I want to prepare a report which lists number of tickets in Waiting Status for more than 5 days, 10 days and 30 days. Thanks. Rabi - OTRS mailing list: otrs - Webpage:

Re: [otrs] OTRS Reporting

and create a report that you are looking for. Keith Rabindra Pandey wrote: div class=moz-text-flowed style=font-family: -moz-fixedHi, I am fairly new to otrs world. I want to create a report of all tickets that have been untouched for last 3 days. Untouched is defined as a ticket which have

[otrs] OTRS Reporting

Hi, I am fairly new to otrs world. I want to create a report of all tickets that have been untouched for last 3 days. Untouched is defined as a ticket which have no activity during last 3 days. Any mail sent from OTRS by system is not accounted as activity. I want create report by writing