an example of Category, the answer to
your question will be ambiguously given.
2013/6/4 Stefano Ricci mailto:stefano.ri...@riccimatic.com>>
hi, i use otrs helpdesk, and i have the possibility to add a
ticket in a particular category.
i read around that is possible to use the com
hi, i use otrs helpdesk, and i have the possibility to add a ticket in a
particular category.
i read around that is possible to use the combo of Services/Types to do
this. in fact:
Category (Type) - Subcategory (Service)
how i can implement this solution?
--
*Stefano Ricci*
ICT Consultant
work in the portal. To redirect incoming emails
you will need to use Postmaster filters to tag the email with the
correct queue.
2013/5/14 Stefano Ricci :
by email
but with this role i force also the customer portal to open only ticket in
the selected queue
On martedì 14 maggio 2013 12:30:56
by email
but with this role i force also the customer portal to open only ticket
in the selected queue
On martedì 14 maggio 2013 12:30:56, Steven Carr wrote:
How is the ticket being created? Through the customer portal or by email?
2013/5/14 Stefano Ricci :
this is the problem... i restart
ig.pm, or
you will need to restart Apache to make the change active.
2013/5/14 Stefano Ricci :
in my Config.pm, i change an ACL, to use an other queue when ticket is open.
al other configurations anc acl works fine
i cange only this:
$Self->{TicketAcl}->{'
nfiguration, it rewrites the
configuration so that it is correct for your version of OTRS.
So if your Apache and Cron are running then what exactly isn't
working? If you remove your custom ACL does it start working again? if
so then post your ACL so we can see what it looks like.
2013/5/14
wrote:
Check the apache/cron logs in /var/logs
2013/5/13 Stefano Ricci :
also the test 3 is failed
On 13/05/2013 17:26, Stefano Ricci wrote:
Hi,
i move my otrs environment from windows server to a debian server.
On windows, after edit of the kernel/config.pm, i have to run a script to
restart
also the test 3 is failed
On 13/05/2013 17:26, Stefano Ricci wrote:
Hi,
i move my otrs environment from windows server to a debian server.
On windows, after edit of the kernel/config.pm, i have to run a script
to restart apache, cron, mysql.
After the installation of otrs on debian, i see
d
Test 3: Test 2 and after a reboot of the debian machine
What's my error?
In my config.pm i modify a custom ACL rule.
thanks for the help
--
*Stefano Ricci*
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Notification article type: email-notification-ext
no mail are generated from otrs..
--
*Stefano Ricci*
ICT Consultant
mobile: (+39) 340 07 56 067
email: stefano.ri...@riccimatic.com
skype: riccimatic
web site: http://www.riccimatic.com
PIVA: IT 07400870965
*Privacy*
In ottemperanza al decreto
further defined such as:
> my $foo = true;
> $Self->{Database} = 'otrs';
> if ($foo = true) { $Self->{Database} = 'otrs_test'; }
> which would mean that the call to Config as a perl module will return
> $Self->{Database} as 'otrs_test' instead o
hat as Config.pm is perl ... "How?" You'd
> have to search for Net::Ping or query the LDAP module itself to set
> the auth method based upon the LDAP availability.
>
> On Sat, Sep 22, 2012 at 1:13 PM, Stefano Ricci
> wrote:
> > hi to all... i user otrs 3.1.7 to wo
hi to all... i user otrs 3.1.7 to work with my company customer and today i
have some problems.
my configuration is that: otrs in datacenter connected with customers
active directory throught vpn connections and, if the customer is small,
only the local database.
today the vpn connection go down
hi to all..
i have to enable SSL Module in my installation of OTRS... i follow the
guide found here:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=333
but, when i start apache i have this error:
Syntax error on line 62 of C:/Program Files
(x86)/OTRS/Apache/conf/extra/httpd-ssl.c
using postmaster filters
>
> Regards,
>
> Leonardo Certuche
> www.itconsultores.com.co
> Medellín, Colombia
>
>
> On 2 August 2012 08:34, Stefano Ricci wrote:
>
>> hi to all i search a way to do this configuration in my sitauation...
>>
>> in a previou
hi to all i search a way to do this configuration in my sitauation...
in a previous configuration (only local database, no active directory for
agents and customers) OTRS filter email from unknow customer... only if
your email is in database the system open the ticket...
now i put in config.p
it's possible to have the code?
On 24 July 2012 15:41, Roy Kaldung wrote:
> Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci <
> stefano.ri...@riccimatic.com>:
>
> > it's possible to clear old ticket from database? if is possible, the
> list of tables that i
it's possible to clear old ticket from database? if is possible, the list
of tables that i have to clear.
for example, at the end of the year i create my macro statistics about the
year and after a delete with a query the tickets from database... to start
the new year with an empty history..
)
>
> Use at your own risk. Changing the sAMAccountName to userPrincipalName
> could make old tickets for a given username inaccessible unless you use
> Generic Agent to mass update: find old tickets with username x set
> username= x@domain. Of course, if you've already had use
i can't found informations about the creation of new skin, have you any
documents?
On 6 July 2012 17:49, Mike Eduard wrote:
> Hi Stefano,
>
>
> On 7/6/12 17:18 , Stefano Ricci wrote:
>
>> i'm new of this software, and i have a question about the skin of
>> c
(This is not tested. It should work according to documentation, but may
> have a syntax error.)
>
> Use at your own risk. Changing the sAMAccountName to userPrincipalName
> could make old tickets for a given username inaccessible unless you use
> Generic Agent to mass upda
hi to all i have this problem segregate customers to particolare
queues...
now i see that is impossible in the same istance but, it's possible, in
the config.pm, the possibility to HIDE the queue in function of the
login... for example... the user CUSTOMER1 logged in with active direco
it's possible do the same thing in the kernel/config.pm?
On 12 July 2012 14:08, Carlos Ribas wrote:
> Hello Stephan,
>
> This trick is what I was looking for! Thank you.
>
> Best regards,
>
> -
> Carlos Eduardo Ribas
>
>
>
> 2012/7/11 Stephan Lang
>
>> Hi
>>
t; It doesn't matter how many backends you use for customers. Customers only
> see their own tickets (My tickets) and tickets with the same customer_id
> (Company tickets).
>
>
>
> On Tue, Jul 10, 2012 at 2:52 PM, Stefano Ricci <
> stefano.ri...@riccimatic.com> wrote:
>
dea is to support the login int this format "domain\user"...
> because is possible that different company have equals user name...
>
> now for single company i use how ID the user name (in active
> directory sAMAccountName)... there is a variable of active directory that
>
pany, i have to login user from
different domain..
a good idea is to support the login int this format "domain\user"...
because is possible that different company have equals user name...
now for single company i use how ID the user name (in active
directory sAMAccountName)... there is a v
> Active Directory. That's highly likely as most sAMAccountName are simple
> usernames.
>
>
> On Fri, Jul 6, 2012 at 12:29 PM, Mike Eduard wrote:
>
>> Hi Stefano,
>>
>>
>> On 7/6/12 18:24 , Stefano Ricci wrote:
>>
>>> now i solve the err
profiles and after active the active
directory interface?
On 6 July 2012 18:29, Mike Eduard wrote:
> Hi Stefano,
>
>
> On 7/6/12 18:24 , Stefano Ricci wrote:
>
>> now i solve the error 187... but i have this response
>>
>> [Fri Jul 6 18:18:45 2012][Notice][Kernel::Sy
[Fri Jul 6 18:18:45 2012][Error][Kernel::System::User::UserLookup][797] No
UserID found for 'adone\agente1'!
On 6 July 2012 18:15, Stefano Ricci wrote:
> hi, and thanks fot the second help of the day
>
> i have to integrate otrs 3.1 (windows version) with the domain active
hi, and thanks fot the second help of the day
i have to integrate otrs 3.1 (windows version) with the domain active
directory, based on 2003 object, but installed on a windows 2008 r2
server...
but i have always the same error:
[Fri Jul 6 14:41:39 2012][Error][Kernel::System::Auth::LDAP::Auth][
i'm new of this software, and i have a question about the skin of customer
portal...
it's possible to user different skin, in function of customer company
for example:
i have 3 customer company, any customer company have more then one
customer...
i can create 3 different skin, one per custom
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