Hi Christian, thanks alot again for your pacience and cooperation,
There's any way to receive at least all 'ticket openings and
closings'?
Regards
Thiago lima.
-Mensagem original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Em nome de
Christ
go!
On Fr, Mai 20, 2005 at 11:51:43 -0300, Thiago Lima wrote:
>There's any way to make an administrador receive all tickets
>created in his email?
>
> I want to have someone that does not access otrs all the time to be
>able to see what's going
Hi all,
There's any way to make an administrador receive all tickets created in
his email?
I want to have someone that does not access otrs all the time to be
able to see what's going on.
I'm using otrs 1.2.3.
Thanks a
Thanks a lot Tyler,
I've just got one more doubt. There's any way to enforce a custom
field in all ticket of a queue?
Thanks
Thiago.
>
>> Hi, I'm testing OTRS, to see if it fits in my HelpDesk.
>> So far, so good. Very nice piece of software.
>>
>> But (there's al
. So I can't reply to the requesting user.
Second : There's any way to see all tickets for a queue, even the locked
ones? Each queue has a supervisor that should see all tickets for that
queue, so he can se if his staff is doing their job. I couldn't find
anything like this in OTR
