[otrs] invalid [EMAIL PROTECTED]

The Empty answer and the Forward links don't work, this is what it says when we click on it; FROM: OTRS System [EMAIL PROTECTED] * invalid [EMAIL PROTECTED] (Invalid syntax)!I checked the sysconfig and the [EMAIL PROTECTED] is a valid email address Can you please help? Thanks,

Re: [otrs] Undelivered Mail Returned to Sender

why are my emails not getting to you? I'm trying to post an issue with OTRS , but the emails keep bouncing back. please help. thanks, -Tony Date: Wed, 7 May 2008 16:38:52 + From: [EMAIL PROTECTED] Subject: Undelivered Mail Returned to Sender To: [EMAIL PROTECTED] This is the Postfix

[otrs] Invalid [EMAIL PROTECTED]

The Empty answer and the Forward links don't work, this is what it says when we click on it, FROM: OTRS System [EMAIL PROTECTED] * invalid [EMAIL PROTECTED] (Invalid syntax)! the local host address is valid.can you please

[otrs] invalid syntax

The Empty answer and the Forward links don't work, this is what it says when we click on it, on the FROM field it; FROM: OTRS System [EMAIL PROTECTED] * invalid [EMAIL PROTECTED] (Invalid syntax)! I checked the sysconfig and the [EMAIL PROTECTED] is a valid email address Can you

[otrs] need help please

all of a sudden without making any changes we get this message when we try to forward a ticket; invalid [EMAIL PROTECTED] (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony _

[otrs] invalid OTRS syntax

need help please all of a sudden without making any changes we get this message when we try to forward a ticket; invalid [EMAIL PROTECTED] (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony

[otrs] (no subject)

need help please all of a sudden without making any changes we get this message when we try to forward a ticket; invalid [EMAIL PROTECTED] (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony

[otrs] (no subject)

Email filters are not working; I have OTRS in windows using SMTP which works fine. We can email each other using OTRS. But when I set Postmaster filters,... they don them in postmaster filter set up as Match Header1: TO --- Value:[EMAIL PROTECTED] Set Header1: X-OTRS-Queue ---

[otrs] (no subject)

Email filters are not working; I have OTRS in windows using SMTP which works fine. We can email each other using OTRS. But when I set Postmaster filters,... they don’t work. I have them in postmaster filter set up as…. Match Header1: TO --- Value:[EMAIL PROTECTED] Set Header1:

[otrs] (no subject)

otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Tony Canale wrote: Customer can't see my comments: when an agent closes a ticket, with comments, the customer that created the ticket gets the email notification

[otrs] Owner of the ticket

When I’m in the Agent page and I click on QueueView, -It shows me all the tickets,- but It doesn’t show me who the owner is unless I zoom in for that specific ticket. I would like to see the Owner of a ticket without clicking on the zoom link. Where can I do this? Thanks for your help, we

[otrs] Customer can't see my comments

Dear OTRS, Customer can't see my comments: when an agent closes a ticket, with comments, the customer that created the ticket gets the email notification but the comments don't show in the body of the email. (they doesn't show in their customer queue either,... it only states that its

[otrs] Backing up OTRS

Hi There, any suggestion on how to backup OTRS? We use VERITAS Netbackup, and would like to know what files should be backed-up in OTRS; in case we need to rebuild it. we use OTRS (the latest Ver.) on a windows box. thanks, -Tony

[otrs] Can OTRS Agents create new tickets?

Can an Agent submit a new ticket in the Agent's interface? Avoid to log in as a customer to open ticket, we would like the Agent's to do it from their Agent's page. thank you, -Tony C _ In a rush? Get real-time answers with

[otrs] TEMPLATES

Can someone please help me? I like to create a template for a one of my queue. EXAMPLE; We have a queue called NewHire, and we would like to add a template to it; so when a customer submitt a new hire request, we would like the template to pop-up and have them fill out the blanks. The

[otrs] change the military time

how can we change the military time to regular time? when a tickets gets created it shows the information when it was created in military time; I like to change that to normal time view. thanks, -TOny _ Shed those extra pounds