)? I am pretty sure I know
how it happened (ran out of disk space).
I don’t know OTRS that well, but if anyone helps me solve this, I would
be willing to swap some tech hours (Linux, Windows, Networking, ect.).
Thanks!
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTECTED
I believe it should be http://www.somedomain.com/otrs/index.pl or /customer.pl.
Port 80 should be the only port you need open.
Quoting mykey lynx <[EMAIL PROTECTED]>:
> I have successfully installed otrs, but unable to connect from another
> computer. i am useing a dynamic dns client on windows
Mike,
Probably
what you want to do is in the Admin under the “Queue” settings for that Queue
you could set the “Unlock timeout” to a shorter time period so the tickets
automatically unlock themselves within a certain period of time.
Art Powell
Diamond IT Services
1-512-517-6472
You
probably already got a reply on this, but its most likely your are out of hard
drive space.
Log on as
root or su and the type in the following to see how much drive space you have:
“df –u”
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTECTED
I would be glad to offer my time to help with the editing of the English
manual. Maybe we can divide the manual up between us and anyone else who
would like to participate?
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTECTED]
For support email [EMAIL PROTECTED]
-Original Message
If you call SBC and explain what you are doing they will usually allow your
smtp mail outbound.
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTECTED]
For support email [EMAIL PROTECTED]
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL
> Database & Application Support Team
> Telephone: 01904 45 5805 Mobile: 07968 243125
> [EMAIL PROTECTED]
> Room134, Mallard House, PSD, Kings Pool, York, YO1 7PX=20
>
> PSD Website: http://www.pesticides.gov.uk =20
>
>
> -Original Message-----
> From:
Varsani,
Go into Admin. Then click on "Email Addresses". Then click on "OTRS System"
on the left side and the "change" button. Change this address to the email
you want and it should fix the problem.
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTEC
Asim,
Do you
mean “Sent:None” in the email header you receive or do you mean that OTRS is
not sending the reply notification?
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTECTED]
For support email
[EMAIL PROTECTED]
-Original
Message-
From: [EMAIL
On the “Pending Notes” page. It was rather handy. I would like it back.
I just did a fresh, clean install of OTRS on Fedora 3 with all the
latest updates. My browser is Firefox.
Thanks.
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTECTED]
For support
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