k out, and back in as myself. Now I have
Categories."
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Aaron Davidson wrote:
Hi Mike, we're using OTRS v2.2.1 and have only just installed the faq module
and we are seeing exactly this
ok, i see now. once you manually install the first 3 packages (as described in
the itsm documentation), you can install the rest through the package manager.
thanks for your help.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Zurell
without breaking it?
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
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thanks, but i already did that. maybe im not looking in the right place.
should i be seeing a separate icon for category management or something? im
able to access the form to create a new article, but it just complains that no
categories exist.
Mike Conigliaro
ProActive Technologies
[EMAIL
anyone? i thought this was done through the admin interface, but i dont see the
option now.
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Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
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i dont see any customer authentification options in the config you posted:
http://doc.otrs.org/2.1/en/html/x1553.html#customer-auth-backends
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Paul Dulaba wrote:
I'm running OTRS 2.1.7
Module'} and $Self->{CustomerUser2}
stuff i need for customer/agent ldap authentication.
is this a bug?
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Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
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im just curious about what you mean by "everything else about it is useless."
what doesnt work for you?
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Maurice James Ny wrote:
It look like this feature is only good for creating
add them to the
customer_user table. i hope this helps someone.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
mike conigliaro wrote:
here is how it works as i understand it:
1.) customer tries to log in
2.) otrs authenticates user via
as far as i know, otrs does not use php at all.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
bradis wrote:
Hi!
:)
Installed OTRS 2.1.6 finally - all was ok,
but than there was some need to install php5,
after it httpd gets several
ps and caveats involved here that i cant imagine im doing
this right. ldap is supposed to make my life easier, not harder. so how does
everyone else do customer ldap authentication in otrs?
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0
i get this error when an agent logs into the system with ldap authentication.
[Error][Kernel::System::Auth::LDAP::Auth][Line:257]: Sync bind failed! No
password, did you mean noauth or anonymous ?
does anyone know what this means?
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED
REMOTE_ADDR: x.x.x.x)
i guess what im not sure about is whether or not the ldap/otrs data is supposed
to sync automatically. and if it's not, how do you handle a situation where you
have hundreds of customers in ldap which dont yet exist in otrs? i hope i dont
have to manually add e
because his email autoresponder is worthless!
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Lauren Williams wrote:
Why are we getting so many emails from Peter Andersen?
Lauren Williams
System Analyst - Lab
Memorial Hospital of
is would make it much easier to do the initial population of the url field in
sugarcrm, because id only need to know the customer id. does anyone know if
theres a way to do something like this? maybe using the search page?
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239
fyi, here's the solution that worked for me:
http://bugs.otrs.org/show_bug.cgi?id=1490
(thanks to armando de la re)
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
[EMAIL PROTECTED] wrote:
Hey again,
Crazy or not mine works :) @
the perl ldap module is not installed. try this:
perl -MCPAN -e 'install Net::LDAP'
Kobus Barnard wrote:
Hi list
Following example 9-7 at http://doc.otrs.org/2.1/en/html/x1456.html ,
trying to authenticate agents against active directory gives this error.
Can't modify not in scalar assignmen
if you configure apache to preload the otrs modules, you may need to restart
apache when changes are made to otrs. im only using the regular cgi's right
now, so this isnt an issue for me.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactiveno
just to clarify, i can access the faq module from both the customer and agent
interfaces. i only get the "module not registered" error when i click on the
faq link when editing a ticket.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproact
yup, i just restarted with no luck. i also made the change on line 48 of
$HOME/Kernel/System/LinkObject/FAQ.pm.
FrontendDest => "Action=AgentFAQ&ItemID=",
did i miss something else?
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactiv
ule is not registered. how do you register a module?
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
[EMAIL PROTECTED] wrote:
http://www.mail-archive.com/otrs@otrs.org/msg12344.html
-Ursprüngliche Nachricht-
Von: [EMAIL PRO
in Kernel/Config.pm!
Traceback (13986):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproact
there is a time units field for this. its at the bottom of the page
whenever you respond to or add a note to a ticket.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Tojo RANDRIANAIVOJAONA wrote:
> Hi !
>
> I 'd like
try this:
chmod +x /opt/otrs/bin/PostMasterPOP3.pl
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
Cody Grosskopf wrote:
> I was looking through recent postings and saw some conversation about
> the cron jobs being installed. Just
right now:
Queues: My Queues (8) - Support (Off-Site) (8)
i have a few sub-queues below 'Support (Off-Site),' but when i click on
this link to view them, none of the tickets in the subqueues are shown.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
ww
in advance.
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
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ailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support oder Consulting für Ihr OTRS System?
>> => http://www.o
trs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
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Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www
;
> Thanks in advance.
>
> --
> Regards,
> Eugene Kosov.
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s-web/ /opt/otrs/var/httpd/htdocs/
.
thanks in advance.
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
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i just upgraded to 2.0.3 and im still having the same problem. ispell
never suggests corrections for misspelled words in otrs, even though it
works on the command line. anyone have any tips on troubleshooting
this? did i miss a configuration directive or something?
Mike Conigliaro wrote:
>
it seems that you can change pretty much any option through the
SysConfig web interface or by editing Config.pm. which is the preferred
method? is there a difference?
--
Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
have something automatically inserted in here. thanks
>>in advance.
>>
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> Support oder Consulting f
hey guys,
is there a way to automatically fill the note text when closing a
ticket? we're finding that we type the same thing every time, and it
would be nice to have something automatically inserted in here. thanks
in advance.
--
Mike Conigliaro
Proactive Technologies
[EMAIL PROT
ately has an ID. This is OTRS 2.0.2
>
> Mike Conigliaro wrote:
>
>> hey guys, i saw this error in my inbox this morning. im not 100% sure,
>> but i think it has something to do with a ticket we had set to pending
>> autoclose. anyone have any ideas what this is all about
::System::Ticket::LockSet (v1.184) Line: 2434
Module: /opt/otrs/bin/PendingJobs.pl (v1.16) Line: 91
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Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
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Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.044
nds like a good idea to me
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike
Conigliaro
Sent: 13 September 2005 22:25
To: otrs@otrs.org
Subject: [otrs] otrs forum/wiki
why not create an otrs forum/wiki? i see tons of questions going unanswered
every day. i thi
why not create an otrs forum/wiki? i see tons of questions going
unanswered every day. i think a forum would alleviate this, since posts
can be categorized and searched much easier. a wiki would be great for
howtos and other documentation.
--
Mike Conigliaro
Proactive Technologies
[EMAIL
on as
possible.
You wrote:
>> test
>>
>> --
>> Mike Conigliaro
>> Proactive Technologies
>> [EMAIL PROTECTED]
You can track this ticket online at:
:///customer.pl?Action=CustomerZoom&TicketID=
--
Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.2
che too, but that didnt help. any advice would
be greatly appreciated. thanks in advance.
--
Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
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g/
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
--
Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
_
.
thanks in advance.
--
Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
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Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
oh, i see. this helps a lot. thanks!
Alexander Koch wrote:
On Mon, Aug 15, 2005 at 05:09:19PM -0400, Mike Conigliaro wrote:
just to elaborate a little more, i only need to modify
CustomerFooter.dtl, CustomerFooter.dtl, and css.dtl right now. the
problem i see is that if i upgrade otrs in
template name to an actual file location or
something to that effect? or is there a better way of doing this?
Mike Conigliaro wrote:
can someone give me some advice on customizing otrs templates? im
specifically interested in how to safely make changes without the risk
of having them
can someone give me some advice on customizing otrs templates? im
specifically interested in how to safely make changes without the risk
of having them clobbered during the next upgrade.
thanks in advance.
--
Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http
sees" lines end in the source.
Is this any different in 2.0?
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Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
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i have a test instance and a production instance of otrs on two
completely seperate boxes, but they share the same database (which is on
a 3rd box). in this case, do i still need to set a unique SystemID for
each otrs instance?
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Mike Conigliaro
Proactive Technologies
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=> http://www.otrs.de/
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Mike Conigliaro
Proactive Technologies
[EMAIL PROTECT
:
Hi Mike,
On Fri, Aug 05, 2005 at 12:54:16PM -0400, Mike Conigliaro wrote:
on 2.0.1, when i try to create an account in the customer web interface
using a non-email username, i get the following message:
Warning:
Comment:Please press Back and try again.
is anyone else seeing this, or k
on 2.0.1, when i try to create an account in the customer web interface
using a non-email username, i get the following message:
Warning:
Comment:Please press Back and try again.
is anyone else seeing this, or know how to fix it?
--
Mike Conigliaro
Proactive Technologies
[EMAIL
ok, i didnt notice the 'followup option' in the queue section before. i
still dont know how to trigger the 'default -> remove' auto-response
though...
Mike Conigliaro wrote:
hey guys,
im using 2.0.1, and i've been unable to trigger 3 of the 5
auto-responses.
regarding ticket state, does anyone know the difference between 'closed
successful' and 'closed unsuccessful?'
--
Mike Conigliaro
Proactive Technologies
[EMAIL PROTECTED]
203.239.0440 ext.17
http://www.getproactivenow.com
___
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actually just reopened the ticket.
default closed -> new ticket: docs say this should get triggered after
the above is triggered.
default -> remove: i dont know what this does. my understanding was
that it was impossible to remove (ie: delete) a ticket.
--
Mike Conigliaro
Proactive
doing this.
thanks in advance.
Mike Conigliaro wrote:
hey guys,
i'm in the process of putting together a custom monitoring system for a
managed services provider, and i'm looking at helpdesk systems. between
otrs and request tracker, i'm leaning towards otrs, but i don't kn
since you're always just accessing index.pl, and the page is determined
by the query string (eg: index.pl?Action=Admin), it sounds to me like
otrs isnt reading the query string for some reason. i have no idea what
would cause that though.
Brian Ronk wrote:
Ok, I finally got stuff running, on
hey guys,
i'm in the process of putting together a custom monitoring system for a
managed services provider, and i'm looking at helpdesk systems. between
otrs and request tracker, i'm leaning towards otrs, but i don't know for
sure if it can do what i need it to do. hopefully one of you can
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