Re: [otrs] Changing Default view to a particular queue for an agent

Hi, Go to Admin = SysConfig = Search for 'Status View' The result will be: 'Frontend::Agent::ModuleRegistration' Next, locate 'Frontend::Module###AgentTicketStatusView:' and enable it. In hope it help Samuel. De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la

[otrs] disable Pending date field

Hi, How to disable the Pending date in the page to add Note, I want to have the same fields that in the demo : http://demo.otrs.org/otrs/index.pl?Action=AgentTicketNoteTicketID=116827 But I have three fields more (Pending date, state and priority), how to disable them ? I have change something

Re: [otrs] disable Pending date field

Ok thank you all, How can i disable the Pending date field ? I don't see it in Ticket - Frontend::Agent::Ticket::ViewNote Samuel. 2009/6/19 Michiel Beijen mich...@beefreeit.nl Samuel, You have set Ticket::Frontend::AgentTicketNote###State and Ticket::Frontend::AgentTicketNote###Priority.

Re: [otrs] disable Pending date field

I have find, just need to disable states and the pending date is disable to... Thanks all, Samuel. 2009/6/19 Michiel Beijen mich...@beefreeit.nl Samuel, You have set Ticket::Frontend::AgentTicketNote###State and Ticket::Frontend::AgentTicketNote###Priority. Go to Admin SysConfig Ticket -

Re: [otrs] HELP - Move notification email

Hi, In admin - Queue select No at Customer Move Notify for each your queues. (in hope its help) Samuel. 2009/6/19 Daniel Tangen - Trigcom AS d...@trigcom.no Hi, When I move a ticket into another queue a notification is sent to the customer database email address. Is it possible to

Re: [otrs] Creating a template issue

Have you change the defaultTheme ? In sysconfig : Framework - Core - DefaultTheme : put the name of your theme To create your own theme : Create a diretory in /Kernel/Output/HTML/ and copy and copy all files, that you like to change, from Kernel/Output/HTML/Standard into the new folder To put it

Re: [otrs] notify customer on agent followup

Ok, Thank you for your help, I'll try to see if i can do something this week. If you or others have some informations, some links , i'll be intersting to receive them ;) Thank you all, Samuel. - OTRS mailing list: otrs - Webpage:

[otrs] Create tickets between agents

Hello, We need to create ticket between agent. What doing to be able to select agent from the dropdownlist when creating a new ticket ? Thank you, Samuel. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Create tickets between agents

know if Ticket::AgentCanBeCustomer in sysconfig is related (core::Ticket) On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS sulm...@gmail.com wrote: Hello, We need to create ticket between agent. What doing to be able to select agent from the dropdownlist when creating a new ticket ? Thank

Re: [otrs] ACL is it Possible?

Hi, I don't the solution for your fisrt question but i'm intersted :) To restrict customer from creating tickets in particular queue, you just have to select the queue that you want your customer can chose here (via sysconfig) : Ticket - Frontend::Customer::Ticket::ViewNew -

Re: [otrs] notify customer on agent followup

:) Thank you, Samuel. 2009/6/18 Shawn Beasley shawn.beas...@otrs.com Hi Samuel, On 17.06.2009, at 12:45, samuel THOMAS wrote: Hello, I need to notify customers when an agent make a follow up on his ticket. How can i do this please ? What about using e-mail responses instead

[otrs] notify customer on agent followup

Hello, I need to notify customers when an agent make a follow up on his ticket. How can i do this please ? Thank you, Samuel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

Re: [otrs] notify customer on agent followup

aside a little and is still not finished. If someone on the list have another easier idea on how to do this, I also would like to hear. Mauricio. *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *samuel THOMAS *Sent:* quarta-feira, 17 de junho de 2009 07:45