I have seen this issue when you configure LDAP as the Auth Source, but in
config it is still pointing to DB Backend.
Look in Sysconfig for Auth and check in Frontend::Customer::Auth set the
corresponding variables there as you have them in your Config.pm
Regards
2014-05-26 8:39 GMT-06:00 Erik va
http://stackoverflow.com/questions/1032351/how-to-write-ldap-query-to-test-if-user-is-member-of-a-group
Don't forget to enclose all your filter. (&(criteria1)(criteria2))
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Arch
Hi all,
Does anyone have an idea about this?
Is it because of the CustomerID?
Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
Erik
From: Erik van Ast
Sent: maandag 26 mei 2014 16:40
To: 'otrs@otrs.org'
Subject: Authentication succeeded, but no customer record is found in the
custo
Hi all,
When trying to log in as a customer, I get the error “Authentication succeeded,
but no customer record is found in the customer backend. Please contact your
administrator.”. Authentication works good, but apparently the information from
Active Directory does not synchronize to OTRS… Whe
7;,
'', 0 ],
],
};
# Einde customer authenticatie
Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
___
Erik van Ast
___
-Oorsp
You have to check your LDAP configuration y Sysconfig. Look for LDAP and it
will direct you to the FrontEnd::Customer::Auth, there you most likely have
it pointing to the DB, also check all the related variables there.
Regards
2013/8/5 Erik van Ast
> Hi all,
>
> ** **
>
> Last week I poste
> Last week I posted this question already but I thought it was related to
another problem that is solved now..
so why did you post it again? You received an answer that was related to
your question then.
On Mon, Aug 5, 2013 at 4:17 AM, Erik van Ast wrote:
> Hi all,
>
> ** **
>
> Last week I
Hi all,
Last week I posted this question already but I thought it was related to
another problem that is solved now..
The only major problem I still have is that new users (created in Active
Directory less than 2 years ago) can't log in to OTRS as customers. I updated
OTRS a couple of times
And you would make me a very happy person if you got that done. :-)
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David
Boyes
Sent: Wednesday, March 20, 2013 9:54 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] "Authentication succeeded, b
Yes. Those settings are all there.
From: Alvaro Cordero [mailto:alv...@gridshield.net]
Sent: Wednesday, March 20, 2013 9:22 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] "Authentication succeeded, but no customer record is found
in the customer backend. Please co
g] *On Behalf
> Of *Gerald Young
> *Sent:* Wednesday, March 20, 2013 11:33 AM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] "Authentication succeeded, but no customer record
> is found in the customer backend. Please contact your administrato
M
To: User questions and discussions about OTRS.
Subject: Re: [otrs] "Authentication succeeded, but no customer record is found
in the customer backend. Please contact your administrator."
http://forums.otterhub.org/viewto
http://forums.otterhub.org/viewtopic.php?f=81&t=15422
On Wed, Mar 20, 2013 at 11:20 AM, David Boyes wrote:
> ** **
>
> ** **
>
> I've done this... it works nicely.
>
> ** **
>
> Goody! Is the code committed? I’ll have some VERY happy people here if it
> is.
>
> ---
I've done this... it works nicely.
Goody! Is the code committed? I'll have some VERY happy people here if it is.
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I've done this... it works nicely.
On Wed, Mar 20, 2013 at 10:54 AM, David Boyes wrote:
> ** **
>
> Ok. I am going to start over from scratch with a fresh Config.pm and
> report back. Brand new day. The ultimate goal would be for the site to
> automatically log the user in based on the cont
Ok. I am going to start over from scratch with a fresh Config.pm and report
back. Brand new day. The ultimate goal would be for the site to automatically
log the user in based on the context of the user logged in to the workstation.
Adding GSSAPI support to OTRS has been on my to-do list for
roject killer.*
>>> ***
>>>
>>> ** **
>>>
>>> If the system can create the agent accounts based on settings in the
>>> Config.pm file, why would it not be able to do so with customers?
>>>
>>> **
is a project killer.**
>> **
>>
>> ** **
>>
>> If the system can create the agent accounts based on settings in the
>> Config.pm file, why would it not be able to do so with customers?
>>
>> ** **
>>
>> *From:* otrs-boun...@otrs.org [mai
alf
> Of *Leonardo Certuche
> *Sent:* Tuesday, March 19, 2013 2:03 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] "Authentication succeeded, but no customer record
> is found in the customer backend. Please contact your administrator."
>
>
half
> Of *David Boyes
> *Sent:* Wednesday, March 20, 2013 12:09 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] "Authentication succeeded, but no customer record
> is found in the customer backend. Please contact your administrator."
&g
links to try again
and let you know.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David
Boyes
Sent: Wednesday, March 20, 2013 12:09 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] "Authentication succeeded, but no customer record is found
i
en add a default entry from a
site-assigned template (queue access, permissions, etc).
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marty
Hillman
Sent: Tuesday, March 19, 2013 4:06 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] "Authenticat
st be
>> adding useless complexity.
>>
>> ** **
>>
>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
>> Of *Marty Hillman
>> *Sent:* Tuesday, March 19, 2013 3:00 PM
>>
>> *To:* User questions and discussions about OTRS.
>
t; Of *Marty Hillman
> *Sent:* Tuesday, March 19, 2013 3:00 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] "Authentication succeeded, but no customer record
> is found in the customer backend. Please contact your administrator."
>
> ** *
...@otrs.org] On Behalf Of Marty
Hillman
Sent: Tuesday, March 19, 2013 3:00 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] "Authentication succeeded, but no customer record is found
in the customer backend. Please contact your administrator."
My Config.pm app
nt accounts based on settings in the Config.pm
file, why would it not be able to do so with customers?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Tuesday, March 19, 2013 2:03 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs
Hello Marty,
OTRS will not populate your customer_user database once integrated with an
LDAP/AD. It will check if the user exists on 'CN=OTRS
Dev,OU=level2,OU=level1,DC=domain,DC=com' and then it will confirm the
password. If it matches, it will let the customer log in.
What you are facing proba
I have Googled and screwed around with Config.pm for hours. The configuration
is creating agents in the database appropriately, but it is not creating users
in the customer database. I am using this as in internal system only, so there
is no outside access. I want any user to be able to use t
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