Re: [otrs] Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.

2014-05-28 Thread Alvaro Cordero
I have seen this issue when you configure LDAP as the Auth Source, but in config it is still pointing to DB Backend. Look in Sysconfig for Auth and check in Frontend::Customer::Auth set the corresponding variables there as you have them in your Config.pm Regards 2014-05-26 8:39 GMT-06:00 Erik va

Re: [otrs] Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.

2014-05-28 Thread Gerald Young
http://stackoverflow.com/questions/1032351/how-to-write-ldap-query-to-test-if-user-is-member-of-a-group ​ Don't forget to enclose all your filter. (&(criteria1)(criteria2)) - OTRS mailing list: otrs - Webpage: http://otrs.org/ Arch

Re: [otrs] Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.

2014-05-28 Thread Erik van Ast
Hi all, Does anyone have an idea about this? Is it because of the CustomerID? Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, Erik From: Erik van Ast Sent: maandag 26 mei 2014 16:40 To: 'otrs@otrs.org' Subject: Authentication succeeded, but no customer record is found in the custo

[otrs] Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.

2014-05-26 Thread Erik van Ast
Hi all, When trying to log in as a customer, I get the error “Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.”. Authentication works good, but apparently the information from Active Directory does not synchronize to OTRS… Whe

Re: [otrs] "Authentication succeeded, but no customer record is

2013-08-07 Thread Erik van Ast
7;, '', 0 ], ], }; # Einde customer authenticatie Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, ___ Erik van Ast ___    -Oorsp

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend" error using LDAP

2013-08-05 Thread Alvaro Cordero
You have to check your LDAP configuration y Sysconfig. Look for LDAP and it will direct you to the FrontEnd::Customer::Auth, there you most likely have it pointing to the DB, also check all the related variables there. Regards 2013/8/5 Erik van Ast > Hi all, > > ** ** > > Last week I poste

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend" error using LDAP

2013-08-05 Thread Gerald Young
> Last week I posted this question already but I thought it was related to another problem that is solved now.. so why did you post it again? You received an answer that was related to your question then. On Mon, Aug 5, 2013 at 4:17 AM, Erik van Ast wrote: > Hi all, > > ** ** > > Last week I

[otrs] "Authentication succeeded, but no customer record is found in the customer backend" error using LDAP

2013-08-05 Thread Erik van Ast
Hi all, Last week I posted this question already but I thought it was related to another problem that is solved now.. The only major problem I still have is that new users (created in Active Directory less than 2 years ago) can't log in to OTRS as customers. I updated OTRS a couple of times

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Marty Hillman
And you would make me a very happy person if you got that done. :-) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Boyes Sent: Wednesday, March 20, 2013 9:54 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] "Authentication succeeded, b

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Marty Hillman
Yes. Those settings are all there. From: Alvaro Cordero [mailto:alv...@gridshield.net] Sent: Wednesday, March 20, 2013 9:22 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please co

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Gerald Young
g] *On Behalf > Of *Gerald Young > *Sent:* Wednesday, March 20, 2013 11:33 AM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] "Authentication succeeded, but no customer record > is found in the customer backend. Please contact your administrato

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread David Boyes
M To: User questions and discussions about OTRS. Subject: Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." http://forums.otterhub.org/viewto

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Gerald Young
http://forums.otterhub.org/viewtopic.php?f=81&t=15422 On Wed, Mar 20, 2013 at 11:20 AM, David Boyes wrote: > ** ** > > ** ** > > I've done this... it works nicely. > > ** ** > > Goody! Is the code committed? I’ll have some VERY happy people here if it > is. > > ---

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread David Boyes
I've done this... it works nicely. Goody! Is the code committed? I'll have some VERY happy people here if it is. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Gerald Young
I've done this... it works nicely. On Wed, Mar 20, 2013 at 10:54 AM, David Boyes wrote: > ** ** > > Ok. I am going to start over from scratch with a fresh Config.pm and > report back. Brand new day. The ultimate goal would be for the site to > automatically log the user in based on the cont

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread David Boyes
Ok. I am going to start over from scratch with a fresh Config.pm and report back. Brand new day. The ultimate goal would be for the site to automatically log the user in based on the context of the user logged in to the workstation. Adding GSSAPI support to OTRS has been on my to-do list for

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Alvaro Cordero
roject killer.* >>> *** >>> >>> ** ** >>> >>> If the system can create the agent accounts based on settings in the >>> Config.pm file, why would it not be able to do so with customers? >>> >>> **

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Gerald Young
is a project killer.** >> ** >> >> ** ** >> >> If the system can create the agent accounts based on settings in the >> Config.pm file, why would it not be able to do so with customers? >> >> ** ** >> >> *From:* otrs-boun...@otrs.org [mai

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Alvaro Cordero
alf > Of *Leonardo Certuche > *Sent:* Tuesday, March 19, 2013 2:03 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] "Authentication succeeded, but no customer record > is found in the customer backend. Please contact your administrator." > >

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Gerald Young
half > Of *David Boyes > *Sent:* Wednesday, March 20, 2013 12:09 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] "Authentication succeeded, but no customer record > is found in the customer backend. Please contact your administrator." &g

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-20 Thread Marty Hillman
links to try again and let you know. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Boyes Sent: Wednesday, March 20, 2013 12:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] "Authentication succeeded, but no customer record is found i

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-19 Thread David Boyes
en add a default entry from a site-assigned template (queue access, permissions, etc). From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marty Hillman Sent: Tuesday, March 19, 2013 4:06 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] "Authenticat

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-19 Thread Gerald Young
st be >> adding useless complexity. >> >> ** ** >> >> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >> Of *Marty Hillman >> *Sent:* Tuesday, March 19, 2013 3:00 PM >> >> *To:* User questions and discussions about OTRS. >

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-19 Thread Gerald Young
t; Of *Marty Hillman > *Sent:* Tuesday, March 19, 2013 3:00 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] "Authentication succeeded, but no customer record > is found in the customer backend. Please contact your administrator." > > ** *

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-19 Thread Marty Hillman
...@otrs.org] On Behalf Of Marty Hillman Sent: Tuesday, March 19, 2013 3:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." My Config.pm app

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-19 Thread Marty Hillman
nt accounts based on settings in the Config.pm file, why would it not be able to do so with customers? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Tuesday, March 19, 2013 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs

Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-19 Thread Leonardo Certuche
Hello Marty, OTRS will not populate your customer_user database once integrated with an LDAP/AD. It will check if the user exists on 'CN=OTRS Dev,OU=level2,OU=level1,DC=domain,DC=com' and then it will confirm the password. If it matches, it will let the customer log in. What you are facing proba

[otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

2013-03-19 Thread Marty Hillman
I have Googled and screwed around with Config.pm for hours. The configuration is creating agents in the database appropriately, but it is not creating users in the customer database. I am using this as in internal system only, so there is no outside access. I want any user to be able to use t