al Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: Friday, July 13, 2007 11:00 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Attachments are cut off...
You have to increase the maximum packet size in the mysql
[otrs] Attachments are cut off...
I have OTRS v2.1.7 and anytime a customer or agent includes an
attachment in the email it gets cut off by OTRS. So when customers
send in logs, the logs are removed from the message (even when
they're compressed using zip, tar, gz, etc.). We've
I have OTRS v2.1.7 and anytime a customer or agent includes an
attachment in the email it gets cut off by OTRS. So when customers
send in logs, the logs are removed from the message (even when
they're compressed using zip, tar, gz, etc.). We've had to setup a
completely different email ou