Re: [otrs] Attachments not included in forward function

2012-02-13 Thread Steven Carr
trs.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of otrs digest..." >> >> >> Today's Topics: >> >> 1. Re: Attachments not included in forward function >> (Martignier, Ph

Re: [otrs] Attachments not included in forward function

2012-02-13 Thread Steven Carr
gt; > 1. Re: Attachments not included in forward function > (Martignier, Philippe) > 2. Re: Attachments not included in forward function > (Edlhuber Florian) > > > -------------- > > Message: 1 > Date: Mon, 13 Feb 2012 11:17:18 +0100 >

Re: [otrs] Attachments not included in forward function

2012-02-13 Thread Martignier, Philippe
nction (Edlhuber Florian) -- Message: 1 Date: Mon, 13 Feb 2012 11:17:18 +0100 From: "Martignier, Philippe" Subject: Re: [otrs] Attachments not included in forward function To: "otrs@otrs.org" Message-ID: Conten

Re: [otrs] Attachments not included in forward function

2012-02-13 Thread Edlhuber Florian
Hi, -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Martignier, Philippe > What do you mean by checking the attachments in the webmailer? Forward a Ticket to a Webmailer Account. (or Outlook Web Access) and check your Attachements ther

Re: [otrs] Attachments not included in forward function

2012-02-13 Thread Martignier, Philippe
Hi Florian, Thanks for the input. I am with version 2.4.8 ... I did a research on this list and found a response (put FS instead DB for filesystem about attachments) but I don't know if my problem will be solved by doing this .. and even worse I don't the impact of such a change in the system

Re: [otrs] Attachments not included in forward function

2012-02-13 Thread Edlhuber Florian
Attachements in your webmailer? Regards Florian Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Martignier, Philippe Gesendet: Montag, 13. Februar 2012 10:05 An: otrs@otrs.org Betreff: [otrs] Attachments not included in forward function Hi there, I have a huge problem

[otrs] Attachments not included in forward function

2012-02-13 Thread Martignier, Philippe
Hi there, I have a huge problem that make my agents loosing trust in OTRS (they are about to switch back to Outlook). The forward function does not forward all attachements. I have a ticket where I have four attachments: - file1 that is a copy from the original ema