RE: [otrs] Company Ticket

AIL PROTECTED]> Subject: [otrs] Company Ticket To: "User questions and discussions about OTRS.org" Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" Please advise. I need to remove the Company Ticket link on the Customer window, I have searche

[otrs] Company Ticket

Please advise. I need to remove the Company Ticket link on the Customer window, I have searched on all the Customer .dlt forms and could not find anything.   thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://li

Re: [otrs] Company ticket?

Thanks a lot for your answer Roberto! I got it now. I was changing the table customer_user only and the old tickets were gone. I had to change the tickets, too !!! Best regards, Sven On Wednesday 28 September 2005 15:26, Roberto Giana wrote: > Hi Sven > > The easiest way would be to login as a

Re: [otrs] Company ticket?

Hi Sven The easiest way would be to login as an admin and use "Customer Users" for edditing the user. There you can fill in the CustomerId manually. If you have a bunch of users to update/import you could use the "syncuser_csv2otrs.pl" script. Unfortuantely it doesn't update the CustomerId f

Re: [otrs] Company ticket?

Hi, but how can I set this CustomerID value "automatically/manually" ? regards, Sven On Wednesday 28 September 2005 12:11, Roberto Giana wrote: > Hi Camilla > > It's the feature you are looking for. ;-) > All customers with the same CustomerID value can see each others tickets > as "company tic

Re: [otrs] Company ticket?

Roberto Giana wrote: It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tick

Re: [otrs] Company ticket?

Hi Camilla It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "com

[otrs] Company ticket?

I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket? :-) -- Camilla Krag Jensen www.exerp.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

RE: [otrs] Company Ticket Question Again

I am setting OTRS and I was able to set up the MultiUserIDs so that we can use the company ticket feature BUT even though users are being assigned a secondary ID they still cannot view each others tickets even though they have the same secondary IDs. One question is how does the company ti

[otrs] Company Ticket Question Again

Hello All, I am setting OTRS up again on a different machine and I had a problem figuring out company tickets the first time around but finally got it up and running. However this time I was able to set up the MultiUserIDs and I have labeled mutliple users with the same secondary ID and