Moin,
Nachdem du meintest du arbeitest mit der deutschen Version von OTRS gehe ich davon aus, das Ich mich der deutschen Sprache bedienen darf.
Ich habe in deiner Antwort glaube ich die Lösung auf mein Problem - Customer mit einer bestimmen Zugehörigkeit sollen unter "Company Tickets" alle Ticke
On Thu, 04 Nov 2004 16:53:24 +0100, Czakó Krisztián <[EMAIL PROTECTED]> wrote:
[snip]
> >
> > This will allow users to have a primary id and secondary ids (company
> > ids). Only those users that have the same secondary id will be able
> > to see tickets that have the same id assigned to it.
>
> <[EMAIL PROTECTED]> wrote:
> > Hey all I'm a relatively new OTRS user and I'm just exploring the program
> > for future use. My issue is how do I allow certain customers to view others
> > tickets? I need to be able to allow all the customers within a company to
> > see each others tickets but
Moin,
this is done by giving the same clients
ID in the customer Base data sheet to all of them. In the German version
(i am working wirth) it is called Kunden# and it is the field beneath the
email adress. Put in always the same value for the groups that should read
all their tickets.
hth, else
On Wed, 03 Nov 2004 13:43:55 -0500, Andrew Blackstone
<[EMAIL PROTECTED]> wrote:
> Hey all I'm a relatively new OTRS user and I'm just exploring the program
> for future use. My issue is how do I allow certain customers to view others
> tickets? I need to be able to allow all the customers withi
Hey all I'm a relatively new OTRS user and I'm just exploring the program for future use. My issue is how do I allow certain customers to view others tickets? I need to be able to allow all the customers within a company to see each others tickets but not those of other companies under the co
