Christian,
Thanks for all your help. I appreciate the effort you put into this list.
I hadn't seen the option in the Defaults.pm, but I see it now. Here
is my section:
# default compose follow up next state
$Self->{CustomerPanelDefaultNextComposeType} = 'open';
$Self->{CustomerPa
Hi Kevin,
On Wed, Jun 29, 2005 at 12:41:48PM -0700, Kevin Kasner wrote:
>When a customer logs in to the UI and zooms into an existing ticket,
>they have the option of attaching a webrequest to the ticket.
>
>Unfortunately, the next state of the ticket defaults to
>Closed-Resolved. This has caused
Hi all!
When a customer logs in to the UI and zooms into an existing ticket,
they have the option of attaching a webrequest to the ticket.
Unfortunately, the next state of the ticket defaults to
Closed-Resolved. This has caused a couple of customers to
accidentally close their tickets then wonder
