Re: [otrs] Customer creation account failure when using multiple backends

2010-05-05 Thread Guillaume Rehm
Hoegljames.ho...@gmail.com Subject: Re: [otrs] Customer creation account failure when using multiplebackends To: User questions and discussions about OTRS.otrs@otrs.org Message-ID: v2sb71172a1005030915r69f1262bqb55d767b4516b...@mail.gmail.com Content-Type: text/plain; charset=iso

[otrs] Customer creation account failure when using multiple backends

2010-05-05 Thread Daniele Gagliardi
Il 05/05/2010 14.00, otrs-requ...@otrs.org ha scritto: Hi, Do you try otrs.checkModules in OTRS/bin directory to check if a module isn't installed ? Hope this help Hi Guillame, yes, I did it, everything is OK, every needed module is installed. And in fact I can successfull login

Re: [otrs] Customer creation account failure when using multiple backends

2010-05-04 Thread Daniele Gagliardi
Hi James, Il 04/05/2010 0.04, otrs-requ...@otrs.org ha scritto: Message: 4 Date: Mon, 3 May 2010 09:15:08 -0700 From: James Hoegl james.ho...@gmail.com Subject: Re: [otrs] Customer creation account failure when using multiplebackends To: User questions and discussions about

[otrs] Customer creation account failure when using multiple backends

2010-05-03 Thread Daniele Gagliardi
Hi all, I've installed OTRS 2.4.7 on my Windows XP laptop. I've configured my OTRS installation to authenticate customers both on OTRS database and our internal company LDAP, setting configuration in Kernel/Config/Defaults.pm following instruction on administration manual (page 114 on pdf) and

Re: [otrs] Customer creation account failure when using multiple backends

2010-05-03 Thread James Hoegl
verify the LDAP module for PERL is installed and working. On Mon, May 3, 2010 at 8:48 AM, Daniele Gagliardi daniele.gaglia...@eng.itwrote: Hi all, I've installed OTRS 2.4.7 on my Windows XP laptop. I've configured my OTRS installation to authenticate customers both on OTRS database and our