Re: [otrs] CustomerUser queue selection

2005-04-11 Thread Sven Fischer
Markus, thanks a lot ! Its working pretty good ! How about the second part of my question, is the filter mechanism also working to those (webrequest)messages or for incoming mail only? regards, Sven On Monday 11 April 2005 16:31, Markus Ruecker wrote: > Hi Sven, > > > why should the CustomerU

RE: [otrs] CustomerUser queue selection

2005-04-11 Thread Markus Ruecker
Hi Sven, > why should the CustomerUser select the queue to which his > web-request should > be queued in ? He doesn't know anything regarding the used > queues. How can I avoid this (or just show a few of all > queues) for the CustomerUser > but use a Filter as for the incoming mails ? Just

[otrs] CustomerUser queue selection

2005-04-11 Thread fischer
Hi, why should the CustomerUser select the queue to which his web-request should be queued in ? He doesn't know anything regarding the used queues. How can I avoid this (or just show a few of all queues) for the CustomerUser but use a Filter as for the incoming mails ? regards, Sven ___