Re: [otrs] Display SLA field but not Service field in ticket creation interface in customer.pl

2011-09-19 Thread Ugo Bellavance
Le 2011-09-16 20:39, Gerald Young a écrit : Probably won't show up because the SLA reacts to a change in the service due to the on change of the Service field. I don't have a good answer for you unless you want to make your own select/options (copy/paste from View Source from a working .dtl when

Re: [otrs] Display SLA field but not Service field in ticket creation interface in customer.pl

2011-09-16 Thread Gerald Young
Probably won't show up because the SLA reacts to a change in the service due to the on change of the Service field. I don't have a good answer for you unless you want to make your own select/options (copy/paste from View Source from a working .dtl when you can pick the service.) On Thu, Sep 15,

Re: [otrs] Display SLA field but not Service field in ticket creation interface in customer.pl

2011-09-15 Thread Gerald Young
ServiceID would be a number (see the URL for ID= in services) On Wed, Sep 14, 2011 at 12:20 PM, Ugo Bellavance u...@lubik.ca wrote: Le 2011-08-10 18:45, Gerald Young a écrit : You can edit the dtl and change the select option to input type=hidden for the service. This worked for the

Re: [otrs] Display SLA field but not Service field in ticket creation interface in customer.pl

2011-09-15 Thread Ugo Bellavance
Le 2011-09-15 08:41, Gerald Young a écrit : ServiceID would be a number (see the URL for ID= in services) The URL has this at the end: ServiceID=1 I put input type=hidden name=ServiceID value=1 But I still can't access the SLAs that are linked with this Service (Standard). I deleted the

Re: [otrs] Display SLA field but not Service field in ticket creation interface in customer.pl

2011-09-14 Thread Ugo Bellavance
Le 2011-08-10 18:45, Gerald Young a écrit : You can edit the dtl and change the select option to input type=hidden for the service. This worked for the type, but when I tried with Service, it doesn't work: input type=hidden name=TypeID value=Other for type input type=hidden name=ServiceID

[otrs] Display SLA field but not Service field in ticket creation interface in customer.pl

2011-08-10 Thread Ugo Bellavance
Hi, I can't configure my 3.0 system to display only the SLA drop-down menu. Is it normal? I guess it is because the available SLAs will depend on the service chosen, but if I have only one service, it is useless to display the field. Thanks, Ugo

Re: [otrs] Display SLA field but not Service field in ticket creation interface in customer.pl

2011-08-10 Thread Gerald Young
You can edit the dtl and change the select option to input type=hidden for the service. On Wed, Aug 10, 2011 at 10:49 AM, Ugo Bellavance u...@lubik.ca wrote: Hi, I can't configure my 3.0 system to display only the SLA drop-down menu. Is it normal? I guess it is because the available SLAs