[otrs] Few questions about OTRS!!

Hi, Is there a way to integrate MS SCCM inventory into OTRS CMDB? Also how do you scroll the customers page by page? Thanks and Regards, Tukaram Dhage RCP 2B GF, WS105 Contact - +91-22-447-74108, +91-9004578525 "Confidentiality Warning: This message and any attachments are intended only for th

Re: [otrs] few questions

A *Configuration Management Database* or *CMDB* is a database used to store Configuration records throughout their life cycle. A CMDB is part of the Configuration Management System, and there may be several databases within the syst

Re: [otrs] few questions

Hi, CMDB means Configuration Mangement DataBase and is structure to support ITSM. All Config Items are saved in CMDB. Notice that CMDB is not an database in a technical point of view. Afshar Mohebbi On Tue, Apr 14, 2009 at 11:59 AM, sander vink wrote: > Hello All! > > I've a few questions. > W

[otrs] few questions

Hello All! I've a few questions. What do people mean by CMDB? Why is there a function for lock and unlock a ticket? And how to use it? Thanks for all of your support! Kind regards, Sander - OTRS mailing list: otrs - Webpage: h

Re: [otrs] Few Questions

Go into the Admin area and configure the POP3 settings. That will let you set up the remote mailbox to be monitored. By default the queue is named Raw, so you may want to change that to better reflect it's use, since that is what Customers will see should they login to review their tickets. I re

Re: [otrs] Few Questions

Hi Salvador. Thanks for that. I discovered the file manager setting late last night while I was playing with it finally and adjusted it to work with windows. Is it possible to receive e-mail into the system if the installation is on a different server to the mail server? Also, is it possible t

Re: [otrs] Few Questions

See below: On 2/22/07 09:34, "Chris Watt" <[EMAIL PROTECTED]> wrote: > Hi Guys, > > I've jsut been playing with OTRS to try and convince my company to use > it as it will simplify our lives a lot! > > However, when I go to the File Manager page, I get this error: > Error: FileManager Root dire

[otrs] Few Questions

Hi Guys, I've jsut been playing with OTRS to try and convince my company to use it as it will simplify our lives a lot! However, when I go to the File Manager page, I get this error: Error: FileManager Root directory doesn't exist: /home/otrs-share/, please check your c[..] I also have a proble

Re: [otrs] few questions

Hi Philippa, if possible, just send one topic in one email to the list. Thanks for your help! Strange, PJ (Philippa) wrote: Our OTRS helpdesk has been live for 1 week now and has splendidly handled over 3200 tickets plus a few hundred I deleted form the database (eagerly waiting for the bulk fa

Re: [otrs] few questions

ha! that happened 3 hours after the answer was sent. could this be the `unlock timeout` acting up? looks like it ... well in that case - why does it `unlock` the tickets that are answered? N. Tuesday, September 28, 2004, 4:35:07 PM, you wrote: NR> yes! same here (so you are the third person ha

Re: [otrs] few questions

yes! same here (so you are the third person having the #1 problem) ... what i see in the history is this (look at what is done on the last line!! - why??): NewTicket Ticket=[2004092816000172], ID=[2448] created (Q=Support;P=3 normal;S=new). admin (Admin OTRS) 09/28/2004 11:20:32 CustomerUpdate C

[otrs] few questions

Title: Message Our OTRS helpdesk has been live for 1 week now and has splendidly handled over 3200 tickets plus a few hundred I deleted form the database (eagerly waiting for the bulk facility!)   Can anyone answer the following:   1/ occasionally ie not regularly enough to form a consisten

Re: [otrs] Few questions ;)

On Thursday, May 06, 2004 8:01 AM Ivica Mustapic <[EMAIL PROTECTED]> wrote: > 1. Is it possible to have a notification like this: > Send me a notification if a customer sends a follow up to any ticket > in "My Queues" (even if I'm not the owner of the ticket). Not without coding, sorry. You'd have

[otrs] Few questions ;)

Hi all, I am still looking for a way to solve following questions. Any suggestions? 1. Is it possible to have a notification like this: Send me a notification if a customer sends a follow up to any ticket in "My Queues" (even if I'm not the owner of the ticket).

Re: AW: [otrs] few questions

Hi Jim, On Mon, Mar 03, 2003 at 03:46:33PM +, [EMAIL PROTECTED] wrote: > > > Is it possible to > > > 2/ have a link in agentview to see all closed tickets? > > > > It's now included in CVS. > > > > Details: > > > > Update these to given version no. (by the time of this writing) > > /Kerne

Re: AW: [otrs] few questions

Robert Kehl writes: > > Is it possible to > > 2/ have a link in agentview to see all closed tickets? > > It's now included in CVS. > > Details: > > Update these to given version no. (by the time of this writing) > /Kernel/Modules/AgentStatusView.pm 1.7 > /Kernel/Output/HTML/Lite/AgentUtilTicke

AW: [otrs] few questions

> -Ursprüngliche Nachricht- > Von: Strange, PJ (Philippa) > Gesendet: Dienstag, 25. Februar 2003 16:36 > > Is it possible to > 2/ have a link in agentview to see all closed tickets? It's now included in CVS. Details: Update these to given version no. (by the time of this writing) /Kerne

Re: [otrs] few questions

Hi Philippa, On Tue, Feb 25, 2003 at 03:36:10PM -, Strange, PJ (Philippa) wrote: > 1/ delete system email addresses preferably via the front end? Yes, set the system email address to invalid an the address is just used for old settings but not for new. -=> More: http://otrs.org/pages/ind

[otrs] few questions

I'm really motoring with my OTRS install, thanks guys I like what I see so far. Is it possible to 1/ delete system email addresses preferably via the front end? 2/ have a link in agentview to see all closed tickets? 3/ authenticate new customers (in a similar way to subscribing to this list)? 4/