If one or more errors occurred, I'd look at what those errors are.
On Mar 23, 2014 9:51 PM, "Leah Kelly" wrote:
> Is this a bug? Or does anybody have any guesses on how I might address
> this?
> -
> OTRS mailing list: otrs - Webp
Is this a bug? Or does anybody have any guesses on how I might address this?
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Hi again,
I have some agents who can use the forwarding feature (for an email) and others
who are unable to - it just says "One or more errors occurred!”.
All agents should have this permission - how do I ensure this?
I can’t find a setting that pertains to this.
Thanks!
Leah
-
Using v2.2 (+ITSM), I try to forward a ticket, but the from address is
[EMAIL PROTECTED]
I couldn't find any occurrence of this email in my config, but grep
finds
System/Email.pm:$Param{From} =
$Self->{ConfigObject}->Get('AdminEmail') || '[EMAIL PROTECTED]';
My config does include :
Con
ilipp" <[EMAIL PROTECTED]>@otrs.org on 11-08-2004
10:16:07
Please respond to "User questions and discussions about OTRS."
<[EMAIL PROTECTED]>
Sent by:[EMAIL PROTECTED]
To:"User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Forgot something:
I think procmail wouldn't help because we only want to forward tickets in a specific
queue.
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> Hi,
>
> Do use use promail ?
Yes we use it for dispatching.
>
> If yes set up a rule in .procmailrc.
>
> hth
Is there a way to pass a email to otrs AND forward it ? ( I'm not very experienced
with procmail)
Because we also want to get them in otrs.
>> Hi all,
>>
>> I'd like to forward all
TECTED]
To:"User questions and discussions about OTRS." <[EMAIL PROTECTED]>
cc:
Subject:[otrs] Forwarding Tickets
Hi all,
I'd like to forward all incoming/new tickets (specific queue) temporarily
to an external e-mail adress.
How could I realize that in ot
Hi all,
I'd like to forward all incoming/new tickets (specific queue) temporarily to an
external e-mail adress.
How could I realize that in otrs ? Any ideas ?
Thanks in advance
Thorsten Philipp
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