Subject: Re: [otrs] GenericAgent, auto-forwarding tickets
To: User questions and discussions about OTRS. otrs@otrs.org
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What about using a combination of GenericAgent and Event
Gerald Young wrote :
[...]
Otherwise, I'm not entirely certain that the ticket can be forwarded as a normal email
without some development.
Hi Gerald,
many thanks for your answers and the quick reply time.
I have to rethink the problem. I assumed that it would be easy to access
the email
What about using a combination of GenericAgent and Event Based notification?
* Use a GenericAgent job to move to some special queue.
* Create an event based notification to send the text to the
predefined address if a ticket is moved into this queue.
Yes, it would be nicer if GenericAgent would
Michiel Beijen wrote :
What about using a combination of GenericAgent and Event Based notification?
* Use a GenericAgent job to move to some special queue.
* Create an event based notification to send the text to the
predefined address if a ticket is moved into this queue.
Hi Mike,
thanks for
Hi,
I need to automatically forward all tickets that get moved to a certain
queue.
This functionality isn't implemented in the GenereicAgent. Could someone
please give me a hint how to realize this via the GenericAgent CMD option ?
I know how to send emails via script but I don't know how
Would it make sense to say Tickets moved to this queue are assigned a
watcher?
Or do you want a Notification (Event) Ticket Moved to this Queue
TicketQueueUpdate?
Or do you want to unlock a ticket when moved to the queue and use the Agent
My Queues notification preferences?
On Fri, Nov 12, 2010
Gerald Young wrote :
Would it make sense to say Tickets moved to this queue are assigned a
watcher?
Or do you want a Notification (Event) Ticket Moved to this Queue
TicketQueueUpdate?
Or do you want to unlock a ticket when moved to the queue and use the
Agent My Queues notification
It appears possible to Forward the ticket by clicking a Response and
changing the To: email address (and subject?) manually. At the same time,
the next ticket state could be chosen closed. Otherwise, I'm not entirely
certain that the ticket can be forwarded as a normal email without some
