Would it make sense to say "Tickets moved to this queue are assigned a watcher"? Or do you want a Notification (Event) "Ticket Moved to this Queue" TicketQueueUpdate? Or do you want to unlock a ticket when moved to the queue and use the Agent "My Queues" notification preferences?
On Fri, Nov 12, 2010 at 3:46 AM, Alexander Halle <ahalle-otrs...@radprax.de>wrote: > Hi, > > I need to automatically forward all tickets that get moved to a certain > queue. > > This functionality isn't implemented in the GenereicAgent. Could someone > please give me a hint how to realize this via the GenericAgent CMD option ? > > I know how to send emails via script but I don't know how to use the CMD > option. How can I access the subject, sender (customer) and body of the > ticket ? > > Hints are also very welcome. > > Thanks in advance. > > Alexander > > -- > radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und > Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal > Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag > Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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