Hi,
I need to automatically forward all tickets that get moved to a certain
queue.
This functionality isn't implemented in the GenereicAgent. Could someone
please give me a hint how to realize this via the GenericAgent CMD option ?
I know how to send emails via script but I don't know how to use the CMD
option. How can I access the subject, sender (customer) and body of the
ticket ?
Hints are also very welcome.
Thanks in advance.
Alexander
--
radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und
Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal
Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag
Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123
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