questions and discussions about OTRS.org' otrs@otrs.org
Sent: Friday, July 20, 2007 7:23 AM
Subject: RE: [otrs] Help Required
If a ticket is locked it goes under LOCKED tickets icon, but if a ticket is
CLOSED where it stays, For Example if that agent wants to see it for some
future references
In System Log I am getting following errors frequently.
Fri Jul 20 15:50:33 2007error OTRS-CGI-10 Need Type!
Fri Jul 20 15:50:33 2007error OTRS-CGI-10 Need Type!
Fri Jul 20 15:50:33 2007error OTRS-CGI-10 Need Type!
Fri Jul 20 15:50:33 2007error
] On Behalf Of
Gabriele D'Andrea
Sent: Friday, July 20, 2007 05:05 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Help Required
If a ticket is closed it's removed from the queue view, but you can still
watch it under the Status/View icon, provided you enabled
Dan Gardiner wrote:
I'm digging around in SysConfig for the Status/View icon enabler...
but
haven't found it yet... I've tried the search function of SysConfig
but no
joy...
Can someone post the path to this the icon Gabriele mentioned...
It has been mentioned on this mailinglist
Hi All…
I am a new OTRS user…I am confused with the meanings of LOCK and CLOSE
tickets. What they imply ???
Secondary, I want that if a ticket is unsolved by some agent for 3 days, an
notification mail b delivered directly to the higher authorities. How can I
do that
Thanks all…..
: Thursday, July 19, 2007 5:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Help Required
Munawar Zeeshan wrote:
I am a new OTRS user…I am confused with the meanings of LOCK and
CLOSE tickets. What they imply ???
When a ticket is locked by an agent this means that agent
Hi,
I am looking for a help to over come the following situation.
Our Helpdesk as an email id by name Helpdesk. I was able to
integrated OTRS to receive the mails thru Helpdesk id and create the
ticket. OTRS is doing that job in an wonderful manner.
But now, I am facing a practical problem.
Hi Deepak,
I’ve facing a problem in OTRS2, I’ve installed otrs-2.0.3 on my
redhat 9 and then after Fedora Core 3 machine, but facing a same
error message
“OTRS-PM3-10 : [Notice]: Sent no ‘auto reply’ for Ticket
{ Ticket_NO ] because the sender doesn’t want a auto-response
( e.g. loop or
Dear All,
Ive facing a problem in
OTRS2, Ive installed otrs-2.0.3 on my redhat 9 and then after Fedora
Core 3 machine, but facing a same error message
OTRS-PM3-10
: [Notice]: Sent no auto reply for Ticket { Ticket_NO ] because
the sender doesnt want a auto-response ( e.g. loop or
