get the answer,
1. enable customer group feature.
2. create customer group named customers.
3. set the default customer group like customers, users,
4. define the ACL like this;
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
# current ticket match proper
when i set the ACL,
$Self->{TicketAcl}->{'ACL-CustomerUser'} = {
properties => {
CustomerUser => {
},
},
Possible => {
Ticket => {
},
};
System report.
Software error:
Undefined subroutine &Kernel::Config::Load called at
d:/OTRS/OTRS//Kernel/Co
I tried to do this with ACL without Sucess , you you had some tip ,
please share with us
Lucio de Aquino Marinho
Leonardo Certuche escreveu:
Hi,
I haven't done it, but I guess you can achieve it using ACLs http://doc.otrs.org/2.3/en/html/c1947.html
Let us know how it goes, now that
Hi,
I haven't done it, but I guess you can achieve it using ACLs
http://doc.otrs.org/2.3/en/html/c1947.html
Let us know how it goes, now that I think about it, that makes a lot of
sense and it would be nice to implement it.
Cheers,
2009/1/8 Camilo Vieira
> Hi,
>
>
>
> Does anyone know whether
Hi,
Does anyone know whether it is possible to create different templates
of "type" in admin interface to assign for each clients?
I intend to configure only "Incident" and "Service Request" for the
customer and configure "Incident", "Service Request" and "Problem" for
the help desk analys