get the answer,
1. enable customer group feature.
2. create customer group named customers.
3. set the default customer group like customers, users,
4. define the ACL like this;
$Self-{TicketAcl}-{'ACL-Name-1'} = {
Properties = {
# current ticket match
when i set the ACL,
$Self-{TicketAcl}-{'ACL-CustomerUser'} = {
properties = {
CustomerUser = {
},
},
Possible = {
Ticket = {
},
};
System report.
Software error:
Undefined subroutine Kernel::Config::Load called at
Hi,
Does anyone know whether it is possible to create different templates
of type in admin interface to assign for each clients?
I intend to configure only Incident and Service Request for the
customer and configure Incident, Service Request and Problem for
the help desk analysts.
Hi,
I haven't done it, but I guess you can achieve it using ACLs
http://doc.otrs.org/2.3/en/html/c1947.html
Let us know how it goes, now that I think about it, that makes a lot of
sense and it would be nice to implement it.
Cheers,
2009/1/8 Camilo Vieira camilo.vie...@navita.com.br
Hi,
I tried to do this with ACL without Sucess , you you had some tip ,
please share with us
Lucio de Aquino Marinho
Leonardo Certuche escreveu:
Hi,
I haven't done it, but I guess you can achieve it using ACLs http://doc.otrs.org/2.3/en/html/c1947.html
Let us know how it goes, now that
