Hi Michiel,
On 28.11.2009, at 20:51, Michiel Beijen wrote:
> But what I did is, I tested it with the GenericAgent in the Admin
> interface, and **that** works. Could you give me the use case for the
> GenericAgent.pm? If it works in the web interface, why would you want
> to use the text based in
Thanks for your interest Michiel,
The only reason why I chose pm file instead of AdminGenericAgent is
frecuency. AFAIK the web only permits tasks to be run as often as 10min
(even changing /opt/otrs/var/cron/generic_agent-database) but here we have a
2min task to be run so we chose pm file.
About
Hi Leonardo,
Let me first say that I haven't tried reproducing it with
GenericAgent.pm nor I have looked into why it would or would not work.
But what I did is, I tested it with the GenericAgent in the Admin
interface, and **that** works. Could you give me the use case for the
GenericAgent.pm? If
Hi there,
I've been trying to include ITSM items such as SLA or Service in
GenericAgent.pm jobs without success :(
For non-ITSM items such as Queues, States, Priorities it works like a charm
but once I include Service or SLA, they're ignored!
Has anyone included Service or SLA as parameters in t
