Re: [otrs] Multi-Homed OTRS

2005-07-07 Thread Victor Rodriguez Cortes
Hi! You have it correct, there would be two (or more) different sites for complete site failover no shared IPs etc... I.e. if City A gets a blackout, City B should still be fine. If you access to your OTRS service via DNS, you're going to have some service downtime, because if

Re: [otrs] Multi-Homed OTRS

2005-07-06 Thread Victor Rodriguez Cortes
Hi! I've searched through the archives and haven't found anything on this yet. Has anyone managed to set up OTRS in a multi-homed setting? If so, how would you go about this? What do you mean with multi-homed? Sorry, I don't speak english natively and I don't really know

Re: [otrs] Multi-Homed OTRS

2005-07-06 Thread Trevor Vaughan
Victor, Thanks for the response and I apologize for the confusing language. Basically, what I am asking is if a hot backup site can be configured. I.e. Site A has the main OTRS service and Site B has a backup that must be synchronized with Site A. In the case that Site A fails, Site B should

Re: [otrs] Multi-Homed OTRS

2005-07-06 Thread Tony Saurini
Trevor Vaughan typed, at or about 7/6/2005 12:09 PM, ... Basically, what I am asking is if a hot backup site can be configured. I.e. Site A has the main OTRS service and Site B has a backup that must be synchronized with Site A. In the case that Site A fails, Site B should be able to pick

Re: [otrs] Multi-Homed OTRS

2005-07-06 Thread Trevor Vaughan
Thanks for the suggestions, questions inline... Snip/ All the main data is in a centralized database. OTRS runs on multiple webservers, all talking to the same database, that way theres no need to synchronize. Just make sure the Database machine is rock solid. This is where I was thinking

Re: [otrs] Multi-Homed OTRS

2005-07-06 Thread Tony Saurini
inline commentary yet again... All the main data is in a centralized database. ... Just make sure the Database machine is rock solid. This is where I was thinking about the multi-master database. I can't use just one database because that still gives me a single point of failure

Re: [otrs] Multi-Homed OTRS

2005-07-06 Thread Victor Rodriguez Cortes
Victor, Thanks for the response and I apologize for the confusing language. Don't worry... probably it's my fault as I haven't sleeped enough... Basically, what I am asking is if a hot backup site can be configured. I.e. Site A has the main OTRS service and Site B has a backup

Re: [otrs] Multi-Homed OTRS

2005-07-06 Thread Trevor Vaughan
Victor, You have it correct, there would be two (or more) different sites for complete site failover no shared IPs etc... I.e. if City A gets a blackout, City B should still be fine. Thanks, Trevor -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O

[otrs] Multi-Homed OTRS

2005-07-05 Thread Trevor Vaughan
I've searched through the archives and haven't found anything on this yet. Has anyone managed to set up OTRS in a multi-homed setting? If so, how would you go about this? Is it just a matter of setting up multi-master MySQL databases? Thanks, Trevor -- Heredocs, theredocs,