On Tue, 27 Oct 2009, Jason Dupuy wrote:
Hey Peter,
Thanks for the tips.
I actually got it to work exactly like the process flow you described
below.
I was getting hung up on the notifications sent to the technician's
email. I wanted all notifications assigned to the technicians to go to
their
otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Peter Beckman
Sent: Tuesday, October 27, 2009 8:41 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New to OTRS
On Tue, 27 Oct 2009, Jason Dupuy wrote:
> Still working on the specifics but I'm stum
On Tue, 27 Oct 2009, Jason Dupuy wrote:
Still working on the specifics but I'm stumbling on the email settings.
I'm just about ready to go into production, but confused about the email
settings.
Why are you sending out emails with the technicians email address? If
people email help.d...@xxx
t;
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Leonardo Certuche
> *Sent:* Tuesday, October 27, 2009 3:57 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] New to OTRS
>
>
>
> chillout, there are plenty of p
ror, please notify us immediately by
returning it to the sender and destroying any copy.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Tuesday, October 27, 2009 3:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New to
s-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Jason Dupuy
> *Sent:* Tuesday, October 27, 2009 1:40 PM
> *To:* otrs@otrs.org
> *Subject:* [otrs] New to OTRS
>
>
>
> Still working on the specifics but I’m stumbling on the email settings.
> I’m just
fy us immediately by
returning it to the sender and destroying any copy.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Jason Dupuy
Sent: Tuesday, October 27, 2009 1:40 PM
To: otrs@otrs.org
Subject: [otrs] New to OTRS
Still working on the specifics but I'm stumbling on
Still working on the specifics but I'm stumbling on the email settings.
I'm just about ready to go into production, but confused about the email
settings.
Specifics:
OTRS 2.4.5
Installed FAQ package
Installed Time package
Using SMTP settings.
Using POP3 postmaster mail account setting to p
CTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Dave Wojciechowski
Sent: Thursday, October 25, 2007 9:27 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] New to OTRS
The way I have it setup with my techs, is that when they pick a ticket
out of the que or open a ticket they are
to a new person via the owner feature.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Craig Meirick
Sent: Thursday, October 25, 2007 12:02 PM
To: otrs@otrs.org
Subject: [otrs] New to OTRS
Hi, I am a Helpdesk/PC Support tech at a small community college
Hi, I am a Helpdesk/PC Support tech at a small community college and am testing
OTRS to see if it would work for a better solution to our helpdesk.
I have installed it on our web server and have it running. I have been testing
it to see
what user/group/queue configuration would work best for u
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