Re: [otrs] OTRS/CTI integration

2008-12-22 Thread Gabriele D'Andrea
"User questions and discussions about OTRS.org" Sent: Wednesday, December 17, 2008 9:38 AM Subject: [otrs] OTRS/CTI integration Hello everybody, I'm interested in the integration of OTRS with a PBX via CTI/TAPI, but I still cannot find any documentation about it. Can anyone give so

Re: [otrs] OTRS/CTI integration

2008-12-17 Thread Gabriele D'Andrea
"User questions and discussions about OTRS." Sent: Wednesday, December 17, 2008 11:26 AM Subject: Re: [otrs] OTRS/CTI integration Could it be a request to integrate otrs with an IVR? Having a system where clicking on menu by phone it opens a ticket in a queue ? and probably cust

Re: [otrs] OTRS/CTI integration

2008-12-17 Thread Gabriele D'Andrea
- Original Message - From: Anton Gubar'kov To: User questions and discussions about OTRS. Sent: Wednesday, December 17, 2008 11:18 AM Subject: Re: [otrs] OTRS/CTI integration A new phone ticket with just customer data is not intersting, is it? I suspect you want a new ticket w

Re: [otrs] OTRS/CTI integration

2008-12-17 Thread Marco Vannini
icket thanks >> to CTI integration >> >> However, I couldn't find anything, so far, about setting up CTI >> integration with a PBX. >> >> >> Gabriele >> >> >> ----- Original Message - >> >> From: Anton Gubar'kov >

Re: [otrs] OTRS/CTI integration

2008-12-17 Thread Anton Gubar'kov
g, so far, about setting up CTI integration > with a PBX. > > > Gabriele > > > - Original Message - > > *From:* Anton Gubar'kov > *To:* User questions and discussions about OTRS. > *Sent:* Wednesday, December 17, 2008 10:03 AM > *Subject:* Re: [otrs] OTRS/CTI in

Re: [otrs] OTRS/CTI integration

2008-12-17 Thread Gabriele D'Andrea
-- From: Anton Gubar'kov To: User questions and discussions about OTRS. Sent: Wednesday, December 17, 2008 10:03 AM Subject: Re: [otrs] OTRS/CTI integration Hello, Gabrielle. Could you describe an integrated process briefly? Regards, Anton. 2008/12/17 Gabriele D

Re: [otrs] OTRS/CTI integration

2008-12-17 Thread Anton Gubar'kov
Hello, Gabrielle. Could you describe an integrated process briefly? Regards, Anton. 2008/12/17 Gabriele D'Andrea > Hello everybody, > I'm interested in the integration of OTRS with a PBX via CTI/TAPI, but I > still cannot find any documentation about it. Can anyone give some hints > about it?

[otrs] OTRS/CTI integration

2008-12-17 Thread Gabriele D'Andrea
Hello everybody, I'm interested in the integration of OTRS with a PBX via CTI/TAPI, but I still cannot find any documentation about it. Can anyone give some hints about it? -- Gabriele D'Andrea Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dand...@ecohmedia.com . . . . . . . . . .