"User questions and discussions about OTRS.org"
Sent: Wednesday, December 17, 2008 9:38 AM
Subject: [otrs] OTRS/CTI integration
Hello everybody,
I'm interested in the integration of OTRS with a PBX via CTI/TAPI, but I
still cannot find any documentation about it. Can anyone give so
"User questions and discussions about OTRS."
Sent: Wednesday, December 17, 2008 11:26 AM
Subject: Re: [otrs] OTRS/CTI integration
Could it be a request to integrate otrs with an IVR?
Having a system where clicking on menu by phone it opens a ticket in a
queue ? and probably cust
- Original Message -
From: Anton Gubar'kov
To: User questions and discussions about OTRS.
Sent: Wednesday, December 17, 2008 11:18 AM
Subject: Re: [otrs] OTRS/CTI integration
A new phone ticket with just customer data is not intersting, is it? I
suspect you want a new ticket w
icket thanks
>> to CTI integration
>>
>> However, I couldn't find anything, so far, about setting up CTI
>> integration with a PBX.
>>
>>
>> Gabriele
>>
>>
>> ----- Original Message -
>>
>> From: Anton Gubar'kov
>
g, so far, about setting up CTI integration
> with a PBX.
>
>
> Gabriele
>
>
> - Original Message -
>
> *From:* Anton Gubar'kov
> *To:* User questions and discussions about OTRS.
> *Sent:* Wednesday, December 17, 2008 10:03 AM
> *Subject:* Re: [otrs] OTRS/CTI in
--
From: Anton Gubar'kov
To: User questions and discussions about OTRS.
Sent: Wednesday, December 17, 2008 10:03 AM
Subject: Re: [otrs] OTRS/CTI integration
Hello, Gabrielle.
Could you describe an integrated process briefly?
Regards, Anton.
2008/12/17 Gabriele D
Hello, Gabrielle.
Could you describe an integrated process briefly?
Regards, Anton.
2008/12/17 Gabriele D'Andrea
> Hello everybody,
> I'm interested in the integration of OTRS with a PBX via CTI/TAPI, but I
> still cannot find any documentation about it. Can anyone give some hints
> about it?
Hello everybody,
I'm interested in the integration of OTRS with a PBX via CTI/TAPI, but I
still cannot find any documentation about it. Can anyone give some hints
about it?
--
Gabriele D'Andrea
Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dand...@ecohmedia.com
. . . . . . . . . .