> They are probably involving experts about the processes like ITIL , ITSM
in these phases.
Well, in this case, OTRS 3 is a 'framework' release, so it's not **really**
about ITIL.
OTRS3 is all about the new GUI, so we *do *work with (external) experts on
the subject of accessibility and usability
Well, as stated in the document on the OTRS.com website, we will release the
first beta in August, so that will be a great time to see what we have been
up to. Apart from that, of course, before August, we would love to give you
info on what we have done so far, why we did it and are - as always -
I guess they believe they can't handle it the proper way.
So many queries and feedbacks will come up which may delay or slow down the
project.
It's better to go with a beta version instead of getting involved in the
alpha phases.
They are probably involving experts about the processes like ITIL
On Thu, Apr 15, 2010 at 10:15 AM, Aron Rotteveel
wrote:
> As mentioned before, I believe that OTRS can greatly benefit from more
> community feedback during the development phase.
I agree on this. There is totally not integration of the community for
new features and new releases. I never have se
Hi Michiel,
I am very curious to see the progress that is being made on this new
release; are there any new developments worth mentioning yet?
As mentioned before, I believe that OTRS can greatly benefit from more
community feedback during the development phase.
Thanks in advance.
--
Best regard
Hi Michiel,
Thanks for the quick reply and PDF document. From what I can see in this
document the interface has been drastically changed. Looks promising!
For now I'll keep informed about any more developments regarding OTRS. It
would be nice to have a timeline in April and ask for community inpu
Hi Aron,
If OTRS3 is worth the wait, you should obviously decide for yourself..
All I can give you right now is some screenshots on page 22 of this document:
http://www.otrs.com/fileadmin/mediafiles/Download/Praesentationen/Service_Management_Solutions_OTRS_Inc.pdf
For the design we've worked tog
Hi everyone,
I have noticed several short statements regarding the upcoming release of
OTRS 3, but all of these seem to be quite vague. Perhaps I am overlooking
something, but I have not seen any detailed information regarding features,
improvements and release dates. Is there a place where I coul
