Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-20 Thread Wes
Thank you, guys, for what you're doing. I think that vmware VM would be useful to have as well, for people like me who just barely know what they're doing. I read about converting virtualbox files to vmware and it didn't sound super-simple. I'm having better luck getting openSuse going today, s

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-20 Thread Alexander Halle
Many thanks for your commitment Gerald :) Marco also posted the general idea of VMs on ideascale for discussion and voting : http://otrsteam.ideascale.com/a/dtd/VM-repository/89914-10369 Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Regist

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-19 Thread Marco Vannini
I have a fedora 14 virtualbox ready Il giorno 20/nov/2010 03:20, "Gerald Young" ha scritto: I have a 1.5GB VirtualBox .vdi available. It's Ubuntu Server 32-bit 10.10 patched as of today and today's (Nov 19,2010) release of OTRS. http://dl.dropbox.com/u/1573/OTRS3.vdi Of note: I believe all

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-19 Thread Gerald Young
I have a 1.5GB VirtualBox .vdi available. It's Ubuntu Server 32-bit 10.10 patched as of today and today's (Nov 19,2010) release of OTRS. http://dl.dropbox.com/u/1573/OTRS3.vdi Of note: I believe all appropriate perl modules related to otrs have been installed, but NO TWEAKS to MySQL or OTRS. T

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-19 Thread Gerald Young
How about a virtualbox vm? It's mostly open source (unless you need USB support, but it's still gratis/free) and very cross platform. http://www.virtualbox.org/wiki/Downloads plus there are ample tutorials about VDI to VDMK conversion if you need it. On Fri, Nov 19, 2010 at 11:31 AM, Wes wrote:

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-19 Thread Wes
On 11/19/10 1:10 AM, "Jos Vos" wrote: > More seriously: KVM is Linux-only, AFAIK, although there might be a > way to convert a KVM VM to other VMs like VMWare. Then it wouldn't help me since our computers are running OS X. Thanks. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-19 Thread Jos Vos
On Thu, Nov 18, 2010 at 05:56:20PM -0500, Wes wrote: > Where can I find a KVM virtual machine application for OS X? I'm not > finding it on the Google. What is the relation between OS X and open source, except that Steve has stolen (well, it was legal, but you know what I mean) *BSD ? Luckily, S

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread Wes
On 11/18/10 2:52 PM, "Jos Vos" wrote: > Don't worry, I did not see it like that. I just want to keep people > awake about the "right" choice (in moral sense, practice is sometimes > different in the corporate world, I know...) in the OSS world ;-). Where can I find a KVM virtual machine applica

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread Jos Vos
On Thu, Nov 18, 2010 at 05:22:33PM -0500, Wes wrote: > Because I use vmware and I've never heard of KVM. I meant no insult. Don't worry, I did not see it like that. I just want to keep people awake about the "right" choice (in moral sense, practice is sometimes different in the corporate world,

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread Wes
On 11/18/10 10:19 AM, "Jos Vos" wrote: > Why do you mention the closed/proprietary VMWare and not KVM ? Because I use vmware and I've never heard of KVM. I meant no insult. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread David Boyes
> Not sure what problem this would solve... Mostly to help autogenerate the various files needed to create the package in different forms and keep them updated without manual intervention, and to specify the install steps in a generic way across systems. That's the part that I find most tedious

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread Jos Vos
On Thu, Nov 18, 2010 at 02:08:29PM -0600, David Boyes wrote: > Something that would be interesting to know: would the OTRS developers > accept using something like cmake to do their builds? If so, then it's > relatively straightforward to use cpack to generate both RPMs and .DEBs > (as well as MAc

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread David Boyes
> > FWIW, I'm working on a new Fedora package (in fact, I'm using OTRS 3 > already in a pilot system using my own package), which should also > work for RHEL6 (and CentOS etc.) in the future (but if RHEL+EPEL has > all Perl deps I do not know yet). I started with the old (Fedora 7) > package, but

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread Jos Vos
On Thu, Nov 18, 2010 at 01:24:14PM -0600, David Boyes wrote: > The problem is that the currently available packages for installing OTRS > from the distributors (RH, Debian, etc) are either 1) ancient (2.4.2 for > RH), or 2) broken (Debian) in that they use a path naming structure that > breaks the

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread David Boyes
> -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > > You can try out OTRS using OTRS OnDemand - it runs OTRS 3 and is a way > to test out OTRS quickly. A 30-day trial is free, and you can if you > want after the 30 days eithe

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread Michiel Beijen
You can try out OTRS using OTRS OnDemand - it runs OTRS 3 and is a way to test out OTRS quickly. A 30-day trial is free, and you can if you want after the 30 days either start paying and keep using (and it's a small fee) or use the Pack & Go option to move to an on-premise OTRS system installed in

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread David Boyes
> Why do you mention the closed/proprietary VMWare and not KVM ? > We're in the open source world... Except we're not. OTRS is typically used in business environments, where KVM is not common, but VMWare is. I would find such a VM image very useful as well. It's a major pain right now to build

Re: [otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread Jos Vos
On Thu, Nov 18, 2010 at 12:46:00PM -0500, Wes wrote: > I was thinking it would sure be handy if I could just download a vmware > virtual machine with OTRS 3.0 installed and ready to customize. Wouldn't > that be a fantastic way to get people to use it? Does this already exist? > > We're current

[otrs] OTRS 3.0 installed in a virtual machine, ready to go?

2010-11-18 Thread Wes
I was thinking it would sure be handy if I could just download a vmware virtual machine with OTRS 3.0 installed and ready to customize. Wouldn't that be a fantastic way to get people to use it? Does this already exist? We're currently using 2.3.3 and I'd like to start evaluating 3.0. -- Wes