.@otrs.org] On Behalf Of
Marco Vannini
Sent: 02 September 2009 17:24
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Salutations
mmmh
so if you try to:
select * from salutation where id = (select salutation_id from queue
where name like '%yourqueuename%');
in your db
* 02 September 2009 11:06
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Salutations
>
> hi,
>
> did you changed the salutation field in queue configuration too ?
> MV
>
>
>
>
> On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna <
&g
t: 02 September 2009 11:06
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Salutations
hi,
did you changed the salutation field in queue configuration too ?
MV
On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna
wrote:
Hi,
I am trying to replac
hi,
did you changed the salutation field in queue configuration too ?
MV
On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna <
rosanna.marre...@yrclogistics.com> wrote:
> Hi,
>
> I am trying to replace the default salutation but with no success. I have
> made the default salutation 'invalid'
Hi,
I am trying to replace the default salutation but with no success. I
have made the default salutation 'invalid', created another and made
that valid, but for some reason the default one keeps showing up?
What am I doing wrong please?
Thanks
Rosanna
---
Okay, I found the default salutations of Mr. and Mrs. in the
kernel\config\defaults.pm file. I know I don’t want to change that file
but what do I need to put into the kernel\config.pm file to change those
defaulst to Mr. and Ms. or add Ms. or add a blank selection?
Thanks,
Joe Fusco
