Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-14 Thread Martin Møller
I will give it a go next chance I get. It seemed to happen a lot in cronjobs. It also seemed to happen, when I opened a ticket from the Dashbord or Ticket overview (in which case I also got a 500 error, as far as I recall). As far as I can tell, the changes to the database should not be able to c

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-10 Thread James Michael DuPont
Hi there, You could easily rename the installed version of YAML and then perl will use your version. If you cannot find the problem, please post a detailed bug report with files that I can look at and I will try and reproduce the problem. thanks, mike On Fri, Feb 10, 2012 at 10:18 AM, Michiel Beij

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-10 Thread Michiel Beijen
Hi Martin, 2012/2/8 Martin Møller : > On my original 2.4 system, the previous administrator have installed YAML > through CPAN in site_perl. This version is 0.70 > > Now, with 3.1, you package YAML yourselves, and I guess that the site_perl > catalog is checked before cpan-lib, so it sees the old

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-08 Thread Martin Møller
Hi Michiel and others, Without having yet migrated to 3.1, I have at least done some sleuthing on a system that is born with 3.0 and upgraded to 3.1, and I have a stong feeling that YAML is the issue... On my original 2.4 system, the previous administrator have installed YAML through CPAN in si

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-02 Thread Martin Møller
OverviewHooked > [http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOverviewHooked], > to colorize tickets according to their type... maybe you could use it to > colorize according to proximity to DueTime > > Juan Clavero Almirón > > > > De: Martin Møll

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-01 Thread Michiel Beijen
Hi Martin, Op 1 feb. 2012 20:34 schreef "Martin Møller" het volgende: > I am very well, thank you. We are starting our migration to 3.1 in the near > future, but currently are in testing phases with 3.0. I had some issues with > malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-01 Thread Martin Møller
ervices.de/bin/index.cgi/package/R/RE/RENEEB/TicketOverviewHooked], >> to colorize tickets according to their type... maybe you could use it to >> colorize according to proximity to DueTime >> >> Juan Clavero Almirón >> >> >> >> De: Martin Møller [mailt

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-01 Thread Michiel Beijen
erl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOverviewHooked], > to colorize tickets according to their type... maybe you could use it to > colorize according to proximity to DueTime > > Juan Clavero Almirón > > > > De: Martin Møller [mailto:m...@itq.dk] > Enviado el

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-01-26 Thread Martin Møller
Martin Møller [mailto:m...@itq.dk] Enviado el: miércoles, 25 de enero de 2012 13:00 Para: User questions and discussions about OTRS. Asunto: [otrs] Svar: Re: Diff between PendingDate and Due date? Are there any plans for making Due date something that can actually be actioned on without n

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-01-26 Thread Juan Manuel Clavero Almirón
[mailto:m...@itq.dk] Enviado el: miércoles, 25 de enero de 2012 13:00 Para: User questions and discussions about OTRS. Asunto: [otrs] Svar: Re: Diff between PendingDate and Due date? Are there any plans for making Due date something that can actually be actioned on without needing to code a lot of Perl

[otrs] Svar: Re: Diff between PendingDate and Due date?

2012-01-25 Thread Martin Møller
Are there any plans for making Due date something that can actually be actioned on without needing to code a lot of Perl? Like, for example, a ticket going yellow X days before due date is reached, orange Y days before and red when due date has been missed. If the case is closed, due date should