m Auftrag von
Garabed Yegavian
Gesendet: Dienstag, 27. September 2011 18:02
An: otrs@otrs.org
Betreff: Re: [otrs] Ticket Alerts
Ok needed to clean this thread up. Currently I am attempting to change the
state of my ticket which will allow me to send a Notification to my customers.
For some re
Ok needed to clean this thread up. Currently I am attempting to change the
state of my ticket which will allow me to send a Notification to my customers.
For some reason the state just is not changing. I create a ticket with a
predefined subject "Service Outage Notification", and a pending date
Can you clean up your request and get rid of embedded information that
doesn't apply? It's hard to read at this point.
-
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To unsubscri
Could the reason it is not changing the states because I have not added the
state in the config somewhere? I was reading and am a little confused where you
are supposed to add new states. I went into the db and added the state, added
in admin state as well. Is there anywhere else I need to add t
On 21.09.2011, at 02:39, Garabed Yegavian wrote:
> Article type= email-notification-ext
> Subject match = Service Outage Notification
These settings are only required when you catch the ArticleCreate event.
You have to define the subject and text in the textarea.
-- Cheers, Nils
http://webint.c
bject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: Ticket Alerts (Gerald Young)
--
Message: 1
Date: Tue, 20 Sep 2011 08:37:10 -0400
From: Gerald Young
Subject: Re
-**Name-Test'} = {
>> >
>> ># match properties
>> >Properties => {
>> ># current ticket match properties
>> >Ticket => {
>> > Queue => ['ABCCompany'],
>> >},
>> >
> >'11' => '0',
> > '12' => '0',
> >'13' => '0',
> >'14' => '0',
> >'15' => '0',
> >
;0',
>'2' => 0,
>'3' => '0',
>'4' => '0',
>'5' => '0',
>'6' => '0',
>'7' => '0',
>
'6' => '0',
>'7' => '0',
>'8' => '0',
>'9' => '0',
>},
>},
> };
>
>
> Someone on the Forums posted an example for hiding Ticket
edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
> 1. Re: Ticket Alerts (Gerald Young)
>
>
> --
>
> Message: 1
> Date:
cket Alerts (Gerald Young)
--
Message: 1
Date: Fri, 9 Sep 2011 00:47:11 -0400
From: Gerald Young
Subject: Re: [otrs] Ticket Alerts
To: "User questions and discussions about OTRS."
Message-ID:
Content-Type: text/plain; charset="windows-125
I believe you can use a Notification (Event) to members of a group (in 3.x)
On Thu, Sep 8, 2011 at 2:45 PM, Garabed Yegavian <
gara...@firelinebroadband.com> wrote:
> I would like to be able to create a ticket for system downtime that would
> email all customers that would be effected by this tic
I would like to be able to create a ticket for system downtime that would email
all customers that would be effected by this ticket. The first notification
would be to notify the customers of the outage. I would like for the system to
automatically email a ticket reminder on the day the outage w
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