Hello everyone,
This message is to let you know that the problem was solved. I've used the
tag Gerald've suggested ( OTRS_TICKET_Title)
Thanks Gerald.
André
2014-04-15 19:02 GMT-03:00 André Cavalcante treba.an...@gmail.com:
Hi Gerald, you're right. Sorry about that. I'll be more specific
Hi there,
I'd like to insert the ticket subject in the Survey message. I was able to
insert the ticket number, but not the subject. I've tried
OTRS_CUSTOMER_SUBJECT
but it didn't work.
Any idea?
Caro(a) usuário(a),
Como você foi atendido? Avalie a qualidade do atendimento.
Chamado
Please (this is a personal request) refrain from saying it didn't work.
In a sense, that would be obvious or else you wouldn't have posted. Telling
us and showing us what happened and why that wasn't what you
wanted/expected helps us make sure a response explicitly fixes what's
broken. (Which you
Hi Gerald, you're right. Sorry about that. I'll be more specific next time.
Objective: show the customer in the Survey message which ticket he/she will
evaluate. I can already tell him the ticket number, because I've inserted
the tag OTRS_TICKET_TicketNumber. But a customer suggested to show
Hello,
I got the following problem. After a ticket has been created a customer
adds a note or something to the ticket and changes/gives a new subject.
After that, agents will still get the orginial (main) subject while the
customer will be provided with the last given subject.
Is is possible to
Hi,
have a look here
http://wiki.otrs-forum.de/index.php?title=Show_Ticket_Title_in_Customer_Interface
regards,
Anton.
19.04.2010 13:11, Max Bidlingmaier пишет:
Hello,
I got the following problem. After a ticket has been created a customer
adds a note or something to the ticket and
Hello.
As I understand, GenericAgent works with already created tickets but I
need anything tool that will processing uncreated tickets i.e. during
it's creation.
Gazizov Andrey wrote:
Hi Leonardo!
Thanks a lot! I will read it ;-)
Leonardo Certuche wrote:
Hi,
Have you read
PostMaster Filter?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules
Hello.
As I understand, GenericAgent
...@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules
Hello.
As I understand, GenericAgent works with already created tickets but I
need anything tool that will processing uncreated tickets i.e
Good day.
Is it possible in OTRS when creating new ticket if the subject of it
failed to meet certain conditions (described in configs or other places)
ticket has not created and an error message is printed?
Thanks in advance.
--
Best regards,
Andrey Gazizov
Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets depending on
its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey moonshi...@retn.net wrote:
Good day.
Is it possible in OTRS when
Hi Leonardo!
Thanks a lot! I will read it ;-)
Leonardo Certuche wrote:
Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets
depending on its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov
...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ulrich
Gøhns
Sent: dinsdag 3 maart 2009 15:08
To: otrs@otrs.org
Subject: [otrs] Ticket subject length
Hello,
Is it possible to change the length of the ticket subject sent in mails?
Example: I am trying to print out, but the printer does
Hello,
Is it possible to change the length of the ticket subject sent in mails?
Example: I am trying to print out, but the printer does not work it gets cut
off to [SR#000] New ticket notification! (I am trying to print out [...])
I found an old thread with the same question:
-boun...@otrs.org] On Behalf Of Ulrich
Gøhns
Sent: dinsdag 3 maart 2009 15:08
To: otrs@otrs.org
Subject: [otrs] Ticket subject length
Hello,
Is it possible to change the length of the ticket subject sent in mails?
Example: I am trying to print out, but the printer does not work it gets
Hi, How to change the subject format of the update tickets?
Now it shows like [Ticket#20081025] [[...]. I think it got duplicated
subject from every update/follow up tickets.
Thanks
David
_
Hi,
Thanks a lot for your response, but even if I changed QData={subject} by
QData={Article::Subject} it dosn't work, do I have to do something else
after changing this value ?
thanks again
Laurent Minost [EMAIL PROTECTED] a écrit : Hi,
I think it's a bug, I noticed this problem a few weeks
Hi,
I think it's a bug, I noticed this problem a few weeks ago and did a
modification by myself but as I can't be sure it's a volunteer behaviour
or a real bug, I did not put an entry in OTRS bugzilla, maybe we should
do it ?
By the way, this is what I changed in
Hi,
I'm used Otrs v-2.0 on the customer interface when answering for support
feedback the subject of the message was inserted automatically and contain the
same one as the ticket subjet on its creation.
While upgraded to version 2.2.3 the subject is always blank, I would to know
how to do to
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