To do so, just use an admin account, then sysconfig and change that param:
PostmasterFollowUpStateClosed:
To closed
:)
Philippe
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Hi,
On 15.01.2010, at 09:45, Martignier, Philippe wrote:
To do so, just use an admin account, then sysconfig and change that param:
PostmasterFollowUpStateClosed:
To closed
be careful with that option if you need to run statistics.
Every ticket will be set to closed successfully or what
if I do).
Thanks!
Jose Luis Spahr
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Christopher Ross
Sent: Wednesday, January 13, 2010 4:14 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets ReOpening
If I change the Follow up option to New
. I hope this made sense. Please let me
know if you can help.
From: Nils Leideck - ITSM [mailto:nils.leid...@leidex.net]
Sent: Tuesday, January 12, 2010 6:47 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets ReOpening
Hi,
On 13.01.2010, at 00:37
On 13.01.2010, at 00:37, Christopher Ross wrote:
Is there any way to disable the reopening of tickets by email once they are
already closed? snip
_
Log in with admin rights, go to ADMIN:QUEUES, select the queue in question
and modify the follow-up option as needed.
LQ
Hi,
On 13.01.2010, at 19:55, LQ Marshall wrote:
On 13.01.2010, at 00:37, Christopher Ross wrote:
Is there any way to disable the reopening of tickets by email once they are
already closed? snip
Log in with admin rights, go to ADMIN:QUEUES, select the queue in question
and modify the
, 2010 1:55 PM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Tickets ReOpening
On 13.01.2010, at 00:37, Christopher Ross wrote:
Is there any way to disable the reopening of tickets by email
once they are already closed? snip
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Christopher Ross
Sent: Wednesday, January 13, 2010 7:14 PM
If I change the Follow up option to New Ticket or Reject, won't that change
it for all follow ups, not just when the ticket is closed? I still want
follow ups to be
Is there any way to disable the reopening of tickets by email once they
are already closed? There are people at the place that I work that
forget to remove the system address from the CC when closing out a
ticket and therefore it just reopens the ticket again. I don't want to
remove the autofill
Hi,
On 13.01.2010, at 00:37, Christopher Ross wrote:
Is there any way to disable the reopening of tickets by email once they are
already closed? There are people at the place that I work that forget to
remove the system address from the CC when closing out a ticket and therefore
it just
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