On Fri, Feb 20, 2004 at 04:44:27PM +0100, TK wrote:
> I changed the name of the status "new" to "unworked" and set
>
> $Self->{PostmasterDefaultState} = 'unworked';
>
> like it is described in the documentation.
> But I still geht the "Need Ticket ID"-error. Did I miss something?
No. -=> http:
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
> Martin Edenhofer
> Sent: Wednesday, February 18, 2004 2:02 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] change status-names
>
>
> On Wed, Feb 18, 2004 at
Hi Martin,
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
> Martin Edenhofer
> Sent: Wednesday, February 18, 2004 2:02 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] change status-names
>
>
> On
On Wed, Feb 18, 2004 at 01:25:19PM +0100, TK wrote:
> I changed the names of the status new and open. After that I got an "Need Ticket
> ID"-error when creating a ticket in the customer-interface. Why?
> I only changed the names, not the status_types. The default status in the PhoneView
> changed
Hi
there,
I changed the names
of the status new and open. After that I got an "Need Ticket ID"-error when
creating a ticket in the customer-interface. Why?
I only changed the
names, not the status_types. The default status in the PhoneView changed to
"closed succesfully" and all open tick
