Re: [otrs] customer, order problem

2004-02-10 Thread Robert Kehl
On Tuesday, February 10, 2004 11:36 AM Matteo Sgalaberni <[EMAIL PROTECTED]> wrote: > On Tue, Feb 10, 2004 at 10:34:19AM +0100, Robert Kehl wrote: >> >>> but i have discovered two strange things in customer area: >>> >>> Order by don't take care of the "show closed/open ticket" state. >>> When i or

Re: [otrs] customer, order problem

2004-02-10 Thread Matteo Sgalaberni
On Tue, Feb 10, 2004 at 10:34:19AM +0100, Robert Kehl wrote: > > > but i have discovered two strange things in customer area: > > > > Order by don't take care of the "show closed/open ticket" state. When > > i order i show only open tickets. > > This is a configurable option on > http://localhost

Re: [otrs] customer, order problem

2004-02-10 Thread Robert Kehl
On Sunday, February 08, 2004 5:38 PM Matteo Sgalaberni <[EMAIL PROTECTED]> wrote: > I upgraded from 1.1 to 1.2 beta 2, i tarred xvz the 1.2 over 1.1 , > it's rigth? We provide a document describing the necessary steps, it's UPGRADING in otrs' home. Basically, the above is it, although you should h

[otrs] customer, order problem

2004-02-08 Thread Matteo Sgalaberni
I upgraded from 1.1 to 1.2 beta 2, i tarred xvz the 1.2 over 1.1 , it's rigth? It seems that all work ok... but i have discovered two strange things in customer area: Order by don't take care of the "show closed/open ticket" state. When i order i show only open tickets. In form New Ticket I didn