Hi
Can anybody let me know how to generate a report in OTRS ?
My requirement is to generate a report of all the open tickets across all
the queues.
I clicked Stat module and I tried by creating a new report . After its done,
it just shows me the template but I could not see any data in it.
Hello, Winter.
You can achive that by setting up 4 queues and setting the correct queue
addresses for each of them. The email in From: is determined by the
queue the ticket is in.
How do you associate customers to domains? Do you have a particular
field in the customer database? You can use
Hello,
I have a question in OTRS Notification Event.
Basically I have setup a Notification Event to send an email response to
the customer when ever a ticket is completed and closed by the system. My
company has about 4 domains which are setup with OTRS. Essentially, when any
customer's ticket
519 08 70
E-mail: nvanadric...@itcall.nlmailto:nvanadric...@itcall.nl
Rodenrijseweg 70
2651 BV BERKEL RODENRIJS
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Arpit2 G
Sent: woensdag 2 december 2009 11:05
To: otrs@otrs.org
Subject: [otrs] Help Needed regarding Technology
...@itcall.nl
Rodenrijseweg 70
2651 BV BERKEL RODENRIJS
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Arpit2 G
Sent: woensdag 2 december 2009 11:05
To: otrs@otrs.org
Subject: [otrs] Help Needed regarding Technology Stack of OTRS
Hello Everyone,
I am planing
] Help Needed regarding Technology Stack of OTRS
Hello Everyone,
I am planing to implement OTRS. I have following technology stacks:
OS: Windows
Database: MS SQL
Directory: Active directory
Please suggest me
Hi all,
I am newbie to otrs. I setup few new emails and was trying to figure out how
it works in win32 platform. I have setup ticket notification system. But
when I check email, there is no notification. I don't know what is going on.
I have setup SMTP(sysconfig--code::sendmail). I have put
Hi all,
I am newbie to otrs. I setup few new emails and was trying to figure out how
it works in win32 platform. I have setup ticket notification system. But
when I check email, there is no notification. I don't know what is going on.
I have setup SMTP(sysconfig--code::sendmail). I have put all
Its good that you have just started. Is there a reason that you chose to
install on window$?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
fahad noor
Sent: Wednesday, May 20, 2009 12:30 PM
To: otrs@otrs.org
Subject: [otrs] help needed
Hi all,
I am newbie to otrs
HI,
It seems that you just need to modify your notification body.
Menu notifications, choose language::Customer::Stateupdate
then put whatever you want in the body replacing the default OTRS_* keys.
Hope this could work,
BR
___
OTRS mailing list:
Hi guys
Does anybody know why when a customer creates
a new ticket the initial owner of the ticket is the
main admin [EMAIL PROTECTED] Maybe some of my
notification related problems come out of this
thing. Does anybody know how to configure the
otrs so that initial owner is not the [EMAIL
Hi guys
I have got a following problem:
when a customer gets a notification
about the new state of his /her ticket
FOR EXAMPLE
*** THIS IS JUST A NOTE ***
The state of your ticket 200702011016 has been changed by
ali ali to open.
Someone can help me to implement LDAP
authentications?
Im workinon Windows 2003 domain.
Thanks
. . . . . . . . . . . . . . . . . . .
Mario Tonin
[EMAIL PROTECTED]
Gruppo
Battistolli - Ufficio Edp
Via Luca della Robbia
60
36100 Vicenza
Italy
w
yes of course, the one is yourself
read the docu, read the mailinglist
/archive), it was that often handled here that you will find all you need.
Li
[EMAIL PROTECTED] schrieb am 04.05.2006 11:55:23:
Someone can help me to implement LDAP authentications?
Im workinon Windows 2003 domain.
Hi i have just started using OTRS on a win32 platform.
The only thing that i have not managed is enebling the system to send out
e-mails.
can anyone send me the config.pm file, in which outbound e-mials have been
enabled
on SMTP.
Ashutosh Karkhanis
Pune
*** PAIN IS TEMPORARY, PRIDE
Hi Ramesh,
On Mon, Aug 30, 2004 at 05:02:23AM -, Ramesh Kumar wrote:
Please help me. I want some help in to change in Subject item in the article.
For Example:
I want a pull down menu for Subject with listing some datas,when a customer sends to
article to Agent.
Which dtl
Hi Friends,
Please help me. I want some help in to change in Subject item in the article.
For Example:
I want a pull down menu for Subject with listing some datas,when a customer sends to
article to Agent.
Which dtl programs and perl modules to modified so that it can be replicated both
Dear Friends,
I am planning to added the Location Teams options in OTRS. So that in the big
orginsations,many branchs can be easy reported to one agent. I need the following
help:
1. Where to be added the output for displaying the Location Teams option ?
2. Which String or Variable ( in
Hai Friends,
This is Ramesh Kumar.
I am just making fun and dig in the OTRS.
I just need some of alterations in the AgentComposer or a email compose for the Agent.
For Example, I want to Remove To, Cc, Bcc, Owner and options. Options in the email
compose for the Agent.
Please help me.
Hello,
I would like to create a custom signature that holds, besides
the Name and Surname of the Operator, which are defined by
OTRS_FIRST_NAME and
OTRS_LAST_NAME
even a tag that fetches the Operator's Email address automatically,
something like
OTRS_EMAIL
or something like that...
is
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