Hello Muhammad,
There isn't event novitication setup.
I thought that for closing tickets, it send automatically e-mails to
customers, at least I haven't configured it and it's sending
Thanks
2011/10/26 Muhammad El-Sergani
> Hello Wagner,
>
> Is there an event notification setup?
> Maybe ther
Hello Wagner,
Is there an event notification setup?
Maybe there's one and the customer is included in the mailing list.
//M
On Oct 26, 2011, at 6:57 PM, Wagner wrote:
> Thanks Rory,
>
> It's already all disabled.
>
> But for example, when I close a ticket, the customer receives It
>
> is th
Thanks Rory,
It's already all disabled.
But for example, when I close a ticket, the customer receives It
is there a way to disable it?
2011/10/26 Rory
> Hi Wagner,
>
> Open the Admin section and select "Auto Responses <-> Queues"
> Click the queue name in the list and select the Auto Respon
Hi Wagner,
Open the Admin section and select "Auto Responses <-> Queues"
Click the queue name in the list and select the Auto Responses that
should apply to that queue. Select the hyphen ( - ) for no response to
be sent.
I hope that helps.
Rory
On 26 October 2011 17:08, Wagner wrote:
> Actualy
Actualy I need to disable all e-mails to customers, is there a way to
configure to send e-mail only to the agents?
Thanks
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I would like to disable the function to send e-mail to customers when
tickets are created
only the agent should receive it
Thanks
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