che Nachricht-
> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
> Auftrag von EDV Tekomedia
> Gesendet: Montag, 13. November 2006 18:00
> An: User questions and discussions about OTRS.org
> Betreff: Re: AW: AW: AW: [otrs] Where are customer and public FAQ
>
> Hello Shawn,
Hello Shawn,
got it now working for linking from Ticket to FAQ.
As already guessed it is a bad formed hardcoded link.
In {otrs-home}/Kernel/System/LinkObject/FAQ.pm you need to change line
48 from
FrontendDest => "Action=AgentFAQ&FAQID=",
to
FrontendDest => "Action=AgentFAQ&ItemID=",
Concerning li
Hello Shawn,
no, it isn't.
It's as you already mentioned a bad formed link.
When you're looking fpr the sourcecode for linking from ticket to FAQ,
it is in AgentTicketZoom.dtl, but there the link is built by
$QData{"Text"}
in this code, it doesn't make differences between linking to a FAQ or
linkin
Markus
> -Ursprüngliche Nachricht-
> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
> Auftrag von EDV Tekomedia
> Gesendet: Montag, 13. November 2006 12:25
> An: User questions and discussions about OTRS.org
> Betreff: Re: AW: AW: [otrs] Where are customer and public FAQ
>
> Hello S
