Hello Richard,
This sounds very interesting to me. Maybe you can post a patch for the changes
you made on NewTicket.pm so I can rework you solution for me.
Thanks and kind regards
Falko Zurell
Head of Application Management
I-D Media AG
Tel.: +49-30-25947-357
- Original Message -
Sure.
Put NewTicket.pm in Kernel/System/Postmaster/ (changed line 158, added
the QueueID = $QueueID parameter;
Put AutoIncrementQueueComment.pm in Kernel/Ticket/Number. This takes the
comment field of the queue, removes non A-Z chars and takes the first 5
chars (uppercase) and puts that in
Hmm, Just saw it doesn't work when creating a new ticket in OTRS, only
with incoming mails. Let's see if I can fix that.
Regards,
Richard
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To
Found it.
In Kernel/Ticket.pm change
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self-CreateTicketNr( );
}
to
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self-CreateTicketNr( QueueID = $Param{QueueID} );
}
Regards,
Richard
Richard
Subject: Re: AW: Re: [otrs] Queue ID in ticket number or hook?
Found it.
In Kernel/Ticket.pm change
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self-CreateTicketNr( );
}
to
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self-CreateTicketNr
