I think you have highlighted a design limitation within OTRS.
I tend to think that Phone View/Phone Contact is slightly misnamed, and
if I could think of a more informative way of renaming of this option I
would probably customise accordingly :-).
Apart from email, my organisation has official s
Yes, I do. But my problem is, that the sender of the note then is the
agent, not the customer. I would add a note (or a Phone Call) with the
customer as sender.
Jan
>Had you thought of adding a note to the original ticket? (With an
>appropriate heading).
>
>
>On Wed, 2003-10-29 at 09:41, [EMAIL P
Had you thought of adding a note to the original ticket? (With an
appropriate heading).
On Wed, 2003-10-29 at 09:41, [EMAIL PROTECTED] wrote:
> Hello,
>
> if I do like you wrote me, I add an answer to the ticket, but I want to add
> a follow-up from the customer.
>
> Jan
>
>
>
>
> >Hello,
>
Hello,
if I do like you wrote me, I add an answer to the ticket, but I want to add
a follow-up from the customer.
Jan
>Hello,
>
>just open the ticket in detail view. On the right side you´ve got the
option you are looking for.
>
>
>Lars
___
OT
