I don't think it's possible from within OTRS. But you can always access the
database (use a read-only connection) and pull the relevant data yourself.
2014-10-22 16:04 GMT+02:00 Michal Vavak mva...@gmail.com:
Hi,
I need to create a stats report that would tell me the number of replies
in
2014 07:21:18 -0500
From: Gerald Young cryth...@gmail.com
Subject: Re: [otrs] otrs statistics about carried forward tickets for
a day
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID:
cakk-oujfdwfbfyh--xd1bkrdqjdffzergpjdk2bgt3kyxmg...@mail.gmail.com
Content-Type
cryth...@gmail.com
Subject: Re: [otrs] otrs
statistics about carried forward tickets for
a day
To: "User questions and
discussions about OTRS." otrs@otrs.org
Message-ID:
cakk-oujfdwfbfyh--xd1bkrdqjdffzergpjdk2bgt3kyx
Use ticket_history table for your query.
On Thu, Feb 6, 2014 at 6:29 AM, Darshak Modi darshak.m...@elitecore.comwrote:
hi,
we want find how many tickets created in a day [ new ], how many are
worked upon [ closed ] and if any tickets remain opened.
I am generating using report tool. But
That is a permissions issue. You need to have the correct file permissions set
to allow OTRS to change the config
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Zsolt
Hajduk
Sent: Monday, March 11, 2013 9:01 AM
To: otrs@otrs.org
Subject: [otrs] OTRS statistics with
Dear Shawn,
Thank you very much the information.
Would you help me to specify the file name and the correct permissions
settings?
Best regards,
Zsolt
2013/3/11 Gadow, Shawn sga...@ocusd.net
That is a permissions issue. You need to have the correct file permissions
set to allow OTRS to
and discussions about OTRS.
Subject: Re: [otrs] OTRS statistics with ticket owner?
Hi Jurjen,
You'll have to activate it in SysConfig:
Framework - Frontend::Agent::Stats = Stats::UseAgentElementInStats = yes
This is because OTRS is by origin German, and in Germany it can be forbidden to
track performance
Hi Jurjen,
You'll have to activate it in SysConfig:
Framework - Frontend::Agent::Stats = Stats::UseAgentElementInStats = yes
This is because OTRS is by origin German, and in Germany it can be
forbidden to track performance of your individual employees
Michiel Beijen
Senior Consultant
: Edgar Meij [mailto:[EMAIL PROTECTED]
Sent: 09 August 2005 04:49 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS statistics
Hi Ravi,
Can you try running a MySQL query and post the results:
connect to mysql, e.g. mysql -u [user] -h [host] -p
USE otrs
I am interested in this too.
Daniel
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Danie
Theron
Sent: Friday, January 27, 2006 10:09 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] OTRS statistics
Hi Edgar ,
I
OTRS.org'
Subject: RE: [otrs] OTRS statistics
I am interested in this too.
Daniel
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of
Danie
Theron
Sent: Friday, January 27, 2006 10:09 AM
To: User questions and discussions about OTRS.org
Subject: RE
to replace RT :P
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
David Hathiramani
Sent: 27 January 2006 03:33 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] OTRS statistics
As far as I am aware, the module that you
Then u should select table as export with no queues selected and find
out in which queues tickets get created...
Edgar
On 8/10/05, Ravi AHUJA [EMAIL PROTECTED] wrote:
Hi,
Not for all the tickest, but few tickets were moved from one queue to
another.
When i select no queues, it do show me
Hi,
I have tried it , but for all my queues it gives, this standard message:-
Error, No tickets created in Queues:
STORAGE/Backup/Restore/Archive/Quota, between 01-07-2005 and 31-07-2005
Any help.
Thanks
Ravi Ahuja
Edgar Meij - Hostnet Helpdesk wrote:
Dear all,
During the greater part
Hi Ravi,
Can you try running a MySQL query and post the results:
connect to mysql, e.g. mysql -u [user] -h [host] -p
USE otrs
SELECT COUNT(DISTINCT(ticket_id)) FROM ticket_history WHERE
history_type_id=1 AND create_time BETWEEN '2004-07-01' AND
'2004-07-31' + INTERVAL 1 DAY;
Which version of
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