Hi,
I think you have a sintax error, plase try if you have a Ubuntu OS
for otrs 2.4.*
bin/SetPermissions.pl --otrs-user=otrs --otrs-group=otrs
--web-user=www-data --web-group=www-data /opt/otrs
for otrs 3.*
bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs
--web-user=www-data
Hi Meng,
pls try:
./otrs.SetPermissions.pl otrs www-date /opt/otrs/
on Debian:
./otrs.SetPermissions.pl otrs www-date /usr/share/otrs/
see here:
http://t.cn/hbHsie
- Never
2011/4/15 Xiaoxing Meng xiaoxing.m...@ericsson.com:
Hi,
In fact, I have changed the right of access by using chmod
Dear Bruno,
otrs.pl is not a valid OTRS standard file.
I recommend to search for this filename in all configurations.
If you do not have time so search manually ... just run a grep. Make sure, this
happens outside production times:
grep -r otrs.pl /opt/otrs/
On 23.02.2011, at 10:41, Bruno
send
my mail I have try with the original fr.pm and I have same error.
Regards
Claude
Message original
Sujet : Re: [otrs] Software error
De : Michiel Beijen michiel.bei...@otrs.com
mailto:michiel.bei...@otrs.com
Pour : User questions and discussions about OTRS. otrs@otrs.org
Hi Michiel
Thanks for your response but when I run the command I have a return as
syntax OK but I suspected it will be this result because before I send
my mail I have try with the original fr.pm and I have same error.
Regards
Claude
Message original
Sujet : Re: [otrs
Hi Michiel
Thanks for your response but when I run the command I have a return as
syntax OK but I suspected it will be this result because before I have
try with the original fr.pm and I have same error.
Regards
Claude
Message original
Sujet : Re: [otrs] Software error
De
Hi Michiel,
Can't wait until the Beta is live.. ;-)
Thanks for pointing to the SQL topic. I now understand the complete performance
problem with this support assessment.
I will also check this windows topic. I'm currently just testing what could be
the best setup for us...
Thanks for your
Hi Dave,
So you have a Ubuntu machine pointing at Microsoft SQL Server? That is
always tricky. Do you use one of the commercial Unix ODBC solutions,
for instance Easysoft's driver?
Some ODBC solutions involve acting as a Sybase client, which works
sometimes because Sybase and Microsoft SQL
Hi Michiel,
Thanks for you time to answer my questions!
OTRS on Windows was really straight forward and installation was really easy.
After running the SQL scripts on the SQL Server i ran into two small problems
(unfortunately the SQL server has a german language and therefore the german
Dave,
The warning while creating the indexes is not going to affect you, you
can read here why:
http://bugs.otrs.org/show_bug.cgi?id=4126
for the front-end performance; it's not possible to run reliable
apache/mod_perl on Windows with StrawberryPerl. You can either set up
ActiveState Perl with
HI,
On 18.08.2009, at 13:58, Lev Davidovich wrote:
Thanks! :-)
I have tried various permutations of muliples of 1024 - anything
below the default (such as 3072) is fine, anything above doesn't
seem to work.
I was wondering what the LogModule::LogFile::Date: element does -
will it
From: Lev Davidovich l.davidov...@yahoo.co.uk
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Monday, 17 August, 2009 9:49:03
Subject: Re: [otrs] Software error message Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, PRODUCT line 4.
Thanks
grateful to you.
Best
Lev
From: Lev Davidovich l.davidov...@yahoo.co.uk
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Monday, 17 August, 2009 9:49:03
Subject: Re: [otrs] Software error message
Subject: Re: [otrs] Software error message Invalid argument at
/opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, PRODUCT line
4.
Thanks.
Do you mean I should download the file, edit the downloaded file using an
editor, and then upload the file using SSH from the command line (or do I
?
Thanks.
From: Rory rcler...@gmail.com
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Tuesday, 18 August, 2009 11:13:26
Subject: Re: [otrs] Software error message Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm
this? Is it best to go
through the command line
From: LQ Marshall qmarsh...@inetspace.net
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Saturday, 15 August, 2009 11:47:08
Subject: Re: [otrs] Software error message Invalid argument at /opt/otrs/bi
n/cgi
ftp client. Any idea how I should go about this? Is it
best to go through the command line
--
*From:* LQ Marshall qmarsh...@inetspace.net
*To:* User questions and discussions about OTRS. otrs@otrs.org
*Sent:* Saturday, 15 August, 2009 11:47:08
*Subject:* Re: [otrs
about OTRS. otrs@otrs.org
Sent: Monday, 17 August, 2009 8:59:50
Subject: Re: [otrs] Software error message Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, PRODUCT line 4.
The file will have permissions set not allowing your FTP user to edit the file.
It would be best
It's OK !!
Thanks for your help.
SELinux was in enable mode ! :s
Benoit DAVAUT
Adoptez l'éco-attitude.
N'imprimez ce mail que si c'est vraiment nécessaire.
_
From: Vince Deli [mailto:[EMAIL PROTECTED]
Sent: mercredi 30 avril 2008 15:39
To: otrs@otrs.org
Subject: [otrs]
Hi,
This link shoud be useful :
http://lists.otrs.org/pipermail/otrs/2007-July/019315.html
Best regards,
Laurent MINOST
Le mercredi 19 septembre 2007 à 03:30 +0200, Maurice James Ny a écrit :
Does anyone know what this error is? I get this when ever I try to
send an email from an open
: 'User questions and discussions about OTRS.org'
Objet : RE: [otrs] Software error
I also have the same problem like this.
Please kindly inform us if someone can solve it.
Thanks
--
From: [EMAIL
Hello,
Since I upgrade otrs version to 2.2.2, I've exactly same issue.
Do you solve it ?
Debian-Lenny
otrs-2.2.2
Thanks
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de
Mark de Bruijn
Envoye : mardi 14 aout 2007 22:17
A : otrs@otrs.org
Objet
and discussions about OTRS.org
Onderwerp: RE: [otrs] Software error
Hello,
Since I upgrade otrs version to 2.2.2, I've exactly same issue.
Do you solve it ?
Debian-Lenny
otrs-2.2.2
Thanks
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la
Hi,
we encountered the same problem at a new installation.
the simple solution: We just deleted the new files (version 659) and copied the
old .pm files.
voila - it worked again.
unshift gives me the same result ... No luck ... Stil lthe same error message.
(the code with the warn
On 2-jul-2007, at 15:46, Gerhard Weber wrote:
Hi,
we encountered the same problem at a new installation.
Hi,
good to see that I am not the only on with this problems ...
the simple solution: We just deleted the new files (version 659)
and copied the old .pm files.
That is what allready
ls,
somewhere I hoped the problem would have been solved because I was
still running 2.0.2 on my system ...
So I updated to 2.1.7 ...
That went rather smooth All seems fine, but still the same
error ...
Modification of a read-only value attempted at /usr/lib/perl5/
On 2-jul-2007, at 20:26, Eddie Bindt wrote:
ls,
somewhere I hoped the problem would have been solved because I was
still running 2.0.2 on my system ...
So I updated to 2.1.7 ...
That went rather smooth All seems fine, but still the same
error ...
Modification of a read-only value
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Eddie Bindt
Sent: Sunday, July 01, 2007 6:04 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Software error
ls,
unshift gives me the same result ... No luck ... Stil lthe same error
and discussions about OTRS.org
Subject: Re: [otrs] Software error
On 2-jul-2007, at 20:26, Eddie Bindt wrote:
ls,
somewhere I hoped the problem would have been solved because I was
still running 2.0.2 on my system ...
So I updated to 2.1.7 ...
That went rather smooth All seems fine
ls,
unshift gives me the same result ... No luck ... Stil lthe same error
message.
(the code with the warn statements does not give me any output ...)
Eddie
On 29-jun-2007, at 15:30, Gerhard Weber wrote:
Hi,
You can try extending @INC. add the line:
unshift @INC,
On 29-jun-2007, at 13:38, Greg Horne wrote:
You can try extending @INC. add the line:
unshift @INC, /{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/;
to index.pl, this way you will search that directory first while using
index.pl. Would that do what you need? Hope this helps.
Too bad,
On 28-jun-2007, at 21:41, Eddie Bindt wrote:
On 28-jun-2007, at 17:55, Gerhard Weber wrote:
Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own
So you could try to
* create the directories Kernel/cpan-lib/Net/DNS/Resolver/
* get old, working versions of these two files (from cpan.org),
* copy them to Kernel/cpan-lib/:
* Kernel/cpan-lib/Net/DNS/Question.pm
* Kernel/cpan-lib/Net/DNS/Resolver/Base.pm
Thanks for the suggestion,
I
Hi,
You can try extending @INC. add the line:
unshift @INC, /{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/;
to index.pl, this way you will search that directory first while
using
index.pl. Would that do what you need? Hope this helps.
Too bad, the original error
Modification of a
This error was apparently found to be the result of updating PERL.
That is what I allready expected ...
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own problems ... :-(
So, the question stands ...
Is there anything I can do to work
] [mailto:[EMAIL PROTECTED] On
Behalf Of Eddie Bindt
Sent: Thursday, June 28, 2007 9:27 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Software error
This error was apparently found to be the result of updating PERL.
That is what I allready expected ...
BUT, as my
Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own
problems ... :-(
Restoring question.pm and base.pm to a pre-upgrade version resolved
the issue for
On 28-jun-2007, at 17:55, Gerhard Weber wrote:
Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own
problems ... :-(
Restoring question.pm and base.pm
Hello again
I am sorry to repeat myself, but we are unnable to reply to our customers using
OTRS, so we are having big problems. Doesn't anyone know how to solve this?
Thank you for your time
- Original Message -
From: Silva Costa
To: otrs@otrs.org
Sent: Sunday, June 24,
] On Behalf Of
Miguel Silva Costa
Sent: Monday, June 25, 2007 11:37 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Software error
Hello again
I am sorry to repeat myself, but we are unnable to reply to our customers
using OTRS, so we are having big problems. Doesn't anyone
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Miguel Silva
Costa
Sent: Monday, June 25, 2007 11:37 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Software error
Hello again
I am sorry to repeat
I notice the same error this morning when I tried to do an email reply to
a submitted ticket. Unlike yours, over the weekend, I upgraded from OTRS
2.1.5 to OTRS 2.2.0. I also upgraded available Perl modules. I also
checked DNS lookups are working correctly.
In order to get around the
for your thread because it put me on the right track!!!
==
From: s taylor [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: otrs@otrs.org
Subject: Re: [otrs] Software error
Date: Tue, 10 Oct 2006 22:43:08 -0400
On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit Internet) wrote:
I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and
friends are no longer on my system.
After upgrading an existing 2.0 to 2.1, you should delete all files with
.pm extension in the
Henning Oschwald wrote:
On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit
Internet) wrote:
I just noticed that the upgrade apparently removed the FAQ module.
FAQ.pm and
friends are no longer on my system.
After upgrading an existing 2.0 to 2.1, you should delete all files
Jim,
thanks a lot for the try. But the system is running a long time without a
problem and suddenly this problem occured without making a source change. My
guess it's an db issue.
My problem is I don't know where to start looking into the problem other then
checking the db and that didn't
Hi,
some more output from the logs:
Tue Oct 10 09:13:14 2006error OTRS-CGI-10 Got error 127 from table
handler, SQL: 'SELECT ar.id as ca, st.name, ti.id, ar.create_by,
ti.create_time_unix, ti.until_time, ts.name, tst.name FROM ticket ti, article
ar, article_sender_type st,
Maybe something more about AgentQueueView.pm line 480, this is the source
where it's complaining about:
sub _MaskQueueView {
my $Self = shift;
my %Param = @_;
my $QueueID = $Param{QueueID} || 0;
my @QueuesNew = @{$Param{Queues}}; # this is line 480
my $QueueIDOfMaxAge =
Bryan Fullerton wrote:
On 10/6/06, Daniel Vesely [EMAIL PROTECTED] wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
Did you
Daniel Vesely wrote:
Bryan Fullerton wrote:
On 10/6/06, Daniel Vesely [EMAIL PROTECTED] wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
yes i did - i use
On 10/10/06, Daniel Vesely [EMAIL PROTECTED] wrote:
yes i did - i use DBUpdate-to-2.1.postgresql.sql - and the faq_voting
table exist, and even FAQ.pm exist - and still when i click at view i
got the above error...
Did you install the new version in parallel to the old one and copy
over your
Daniel Vesely wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get
I wrote:
Daniel Vesely wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
I also just upgrade from 2.0.4 to 2.1.1 using the
in advance.
=
From: Nils Breunese (Lemonbit Internet) [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
Subject: Re: [otrs] Software error
Date: Tue, 10
taylor [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: otrs@otrs.org
Subject: Re: [otrs] Software error
Date: Tue, 10 Oct 2006 22:43:08 -0400
Hello.
I had the same problem and when the FAQ module was installed, I could Zoom
also.
The problem was though, I
It seems only I can login, all others are unable to login.
Regards,
Sven
On Monday 09 October 2006 11:39, [EMAIL PROTECTED] wrote:
Hi,
we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a
problem with the server. After reboot we used myisamchk -r *.MYI to check
and
Hi, I guess we have different versions because I dont have
AgentQueueView.pm - but hopefully this will help anyway.
In Perl you can't use the @ symbol without escaping it, otherwise Perl
thinks it's an array (I had this problem myself). So if you've edited any
Perl files yourself and put in any
On 10/6/06, Daniel Vesely [EMAIL PROTECTED] wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
Did you update your database
Ran SetPermissions.sh again with users and groups.. fixed the
problem.
thnks
Justen Hess wrote:
Hey im getting an error every time i try to create a ticket (fresh
install or OTRS 2.0.4):
Software error:
Can't write /opt/otrs/var/log/TicketCounter.log: at
Hi Marc,
[...]Can't use an undefined value as an ARRAY reference at
../..//Kernel/Modules/AgentQueueView.pm line 380[...].
This looks like an OTRS bug. Please add this bug to
http://bugs.otrs.org/ and a description how to reproduce it.
Thanks for your help!
PS: If you need an quick
I can confirm this error. I do have the same
Software error:
Wide character in subroutine entry at
path_to_otrs/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Decoder/Base64.pm
line 125.
cheers
Rouven
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