In otrs 3.0.9 i believe in Core::Ticket there was a item that disabled
these fields, but I think it was removed, I will disable then in the dtl
files.
Thanks
2012/1/6 Kevin Josue Zambrano Chavez
> You can use SysAdmin GUI in admin area/module. You have to search for
> Agent or Customer criteria
You can use SysAdmin GUI in admin area/module. You have to search for Agent
or Customer criteria to disable/enable components on each User agent or
Customer page/modules.
El 06/01/2012 14:34, "Wagner" escribió:
> Hello,
>
> is there a way to disable the fields Priority, Impact and Criticality?
>
Hello,
Whenever a customer asks to disable them, I just go and comment the lines
on the DTLs where they are called. Since they're not mandatory, commenting
the lines is usually enough.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 6 January 2012 14:03, Wagner wrote:
> Hell
